Teachable incident
Limited payment options available for some regions
Teachable experienced a major incident on January 17, 2026 affecting Affirm and Afterpay, lasting 1d 11h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 17, 2026, 01:44 PM UTC
An upstream issue with the Open Exchange Rates API is causing intermittent errors in our application and may impact Buy Now, Pay Later providers.
- monitoring Jan 17, 2026, 01:45 PM UTC
Open Exchange Rates has reported partial service restoration following an upstream incident that caused missing currency data. Some currencies may still be unavailable, which may impact Buy Now, Pay Later providers. We are monitoring the situation as the vendor works toward full resolution.
- monitoring Jan 17, 2026, 02:19 PM UTC
Update: Our currency exchange partner, Open Exchange Rates, has reported partial service restoration following an upstream incident that caused missing currency data. As a result we found a small number of buyers from the impacted countries were unable to load the checkout page. Specifically, we found Krone (SEK, NOK, DKK, CZK) based currencies were primarily impacted. As Open Exchange Rates continues to resolve the issue we fully expected our systems to perform as expected. For more information on the status of the Open Exchange Rates incident please visit their status page https://status.openexchangerates.org/.
- monitoring Jan 17, 2026, 02:20 PM UTC
Our currency exchange partner, Open Exchange Rates, has reported partial service restoration following an upstream incident that caused missing currency data. As a result we found a small number of buyers from the impacted countries were unable to load the checkout page. Specifically, we found Krone (SEK, NOK, DKK, CZK) based currencies were primarily impacted. As Open Exchange Rates continues to resolve the issue we fully expected our systems to perform as expected. For more information on the status of the Open Exchange Rates incident please visit their status page https://status.openexchangerates.org/.
- monitoring Jan 17, 2026, 09:18 PM UTC
We have deployed a fix to ensure checkout pages load correctly while Open Exchange Rates continues to experience issues. Buy Now, Pay Later (BNPL) options such as Klarna will remain temporarily unavailable for affected regions (SEK, NOK, DKK, CZK) until Open Exchange Rates fully restores service. We will continue to monitor and provide updates as the situation progresses. For more information on the status of the Open Exchange Rates incident please visit their status page https://status.openexchangerates.org/.
- resolved Jan 19, 2026, 01:20 AM UTC
Open Exchange Rates has restored service and currency conversion is now functioning normally. Buy Now, Pay Later (BNPL) options are once again available for all supported regions. Thank you for your patience.