Teachable incident

PDFs showing incorrect placeholder document

Major Resolved View vendor source →

Teachable experienced a major incident on June 16, 2026, lasting 1h 36m. The incident has been resolved; the full update timeline is below.

Started
Jun 16, 2026, 07:59 PM UTC
Resolved
Jun 16, 2026, 09:36 PM UTC
Duration
1h 36m
Detected by Pingoru
Jun 16, 2026, 07:59 PM UTC

Update timeline

  1. identified Jun 16, 2026, 07:59 PM UTC

    We've identified an issue causing file previews to display an incorrect placeholder document rather than the uploaded file. Our team is actively investigating and we'll post an update as soon as we have more information.

  2. monitoring Jun 16, 2026, 09:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 16, 2026, 09:36 PM UTC

    This incident has been resolved.