Tango Card Outage History

Tango Card is up right now

Pingoru has recorded 50 incidents for Tango Card: 35 in the last 12 months and 14 in the last 90 days.

Source: status.tangocard.com

50incidents recorded
35last 12 months
14last 90 days
28 hourstypical duration
Incidents per month
048AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking Tango Card in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202611 of 720 (0%)
May 202634 of 744 (1%)
June 20261336 of 720 (47%)
July 202622 of 744 (0%)
August 20268213 of 744 (29%)
September 202659 of 720 (1%)
October 202600 of 513 (0%)

Incidents, newest first

Minor September 29, 2026 Issues places order using delivery template – Tango Portal

Started Sep 29, 2026, 10:02 PM UTC· resolved Sep 29, 2026, 10:02 PM UTC

  1. resolved Sep 29, 2026, 10:02 PM UTC

    At approximately 2 pm Central, some customers reported issues placing order using a delivery template. The issue is now resolved, and Engineering teams are continuing to monitor performance.

Read the full incident report →

Minor September 28, 2026 Portal Log in issues – Tango Portal

Started Sep 28, 2026, 03:56 PM UTC· resolved Sep 28, 2026, 03:56 PM UTC

  1. resolved Sep 28, 2026, 03:56 PM UTC

    Between 9:30 and 10:40 AM Central, Customers reported the inability to log in to Tango Portal. 
The issue is now resolved, and Engineering teams are continuing to monitor performance. 

For customers encountering access issues during and around this timeframe, please try logging in again.

Read the full incident report →

Notice September 18, 2026 Tango Orders are failing 5h 48m RaaS API v2 - Production, Tango Portal, Reward Link - Production

Started Sep 18, 2026, 03:59 PM UTC· resolved Sep 18, 2026, 09:48 PM UTC

  1. investigating Sep 18, 2026, 03:59 PM UTC

    We are currently investigating this issue.

  2. investigating Sep 18, 2026, 04:26 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 18, 2026, 04:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 18, 2026, 09:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 18, 2026 Orders are failing 2h 36m RaaS API v2 - Production, Tango Portal, Reward Link - Production

Started Sep 18, 2026, 02:26 AM UTC· resolved Sep 18, 2026, 05:02 AM UTC

  1. investigating Sep 18, 2026, 02:26 AM UTC

    We are currently investigating this issue.

  2. investigating Sep 18, 2026, 02:58 AM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 18, 2026, 03:20 AM UTC

    We are continuing to investigate this issue. All orders, including Reward Links, are failing.

  4. monitoring Sep 18, 2026, 04:42 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. investigating Sep 18, 2026, 04:48 AM UTC

    The issue has returned - We are continuing to investigate.

  6. monitoring Sep 18, 2026, 04:54 AM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Sep 18, 2026, 05:02 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 2, 2026 Orders for certain items are failing 16m RaaS API v2 - Production, Tango Portal

Started Sep 02, 2026, 08:39 PM UTC· resolved Sep 02, 2026, 08:55 PM UTC

  1. investigating Sep 02, 2026, 08:39 PM UTC

    We are currently investigating the issue.

  2. identified Sep 02, 2026, 08:44 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 02, 2026, 08:50 PM UTC

    A fix has been implemented and we are monitoring.

  4. resolved Sep 02, 2026, 08:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 31, 2026 Order history and account transactions may be missing some data 1h 55m RaaS API v2 - Production, Rewards Genius - Production

Started Aug 31, 2026, 09:29 PM UTC· resolved Aug 31, 2026, 11:25 PM UTC

  1. investigating Aug 31, 2026, 09:29 PM UTC

    We are currently investigating the issue.

  2. identified Aug 31, 2026, 09:40 PM UTC

    The issue has been identified and a fix is being implemented

  3. monitoring Aug 31, 2026, 10:02 PM UTC

    A fix has been implemented and we are monitoring.

  4. resolved Aug 31, 2026, 11:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical August 23, 2026 Customers unable to login to Tango Portal 1h 26m Tango Portal

Started Aug 23, 2026, 06:36 PM UTC· resolved Aug 23, 2026, 08:03 PM UTC

  1. investigating Aug 23, 2026, 06:36 PM UTC

    Some customers are unable to login to Tango Portal. We are investigating the issue and working towards a resolution as soon as possible.

  2. identified Aug 23, 2026, 07:09 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Aug 23, 2026, 08:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 18, 2026 Some customers are experiencing issues logging into Tango Portal Production, this is intermittent issue 1d 23h Tango Portal

Started Aug 18, 2026, 04:47 PM UTC· resolved Aug 20, 2026, 04:21 PM UTC

  1. investigating Aug 18, 2026, 04:47 PM UTC

    We are actively investigating this issue.

  2. investigating Aug 18, 2026, 04:50 PM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 18, 2026, 04:54 PM UTC

    We are investigating this actively. This could also impact order placement.

  4. monitoring Aug 18, 2026, 04:57 PM UTC

    The system is stabilizing now. Our engineering is continuing to monitor this actively.

  5. monitoring Aug 20, 2026, 04:21 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Aug 20, 2026, 04:21 PM UTC

    This incident is resolved now.

Read the full incident report →

Major August 17, 2026 Rewards sent to Outlook email addresses bounced for some recipients between Friday, August 14, and Sunday, August 16. All systems are now recovering, and we are actively monitoring the situation. 2d 23h Reward Link - Production

Started Aug 17, 2026, 05:13 PM UTC· resolved Aug 20, 2026, 04:22 PM UTC

  1. investigating Aug 17, 2026, 05:13 PM UTC

    Rewards sent to Outlook email addresses bounced for some recipients between Friday, August 14, and Sunday, August 16. All systems are now recovering, and we are actively monitoring the situation.

  2. monitoring Aug 17, 2026, 05:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 20, 2026, 04:22 PM UTC

    This incident is resolved now.

Read the full incident report →

Major August 12, 2026 Disbursement Link redemptions are failing 6d 7h Reward Link - Production

Started Aug 12, 2026, 06:15 AM UTC· resolved Aug 18, 2026, 01:58 PM UTC

  1. investigating Aug 12, 2026, 06:15 AM UTC

    We are aware of an issue preventing recipients from redeeming value through disbursement links. The disruption is the result of an outage affecting one of our suppliers. We understand the inconvenience this may cause and are actively engaged with the supplier to restore normal redemption functionality. Additional updates will be provided as we learn more.

  2. resolved Aug 18, 2026, 01:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 4, 2026 Some customers experiencing slower load times for Tango portal 2h 24m Tango Portal

Started Aug 04, 2026, 05:25 PM UTC· resolved Aug 04, 2026, 07:50 PM UTC

  1. investigating Aug 04, 2026, 05:25 PM UTC

    We are currently investigating the issue.

  2. identified Aug 04, 2026, 05:31 PM UTC

    The issue has been identified and we are monitoring.

  3. monitoring Aug 04, 2026, 05:32 PM UTC

    We are monitoring.

  4. resolved Aug 04, 2026, 07:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 4, 2026 Errors redeeming landing pages 43m Landing Page

Started Aug 04, 2026, 03:06 PM UTC· resolved Aug 04, 2026, 03:50 PM UTC

  1. investigating Aug 04, 2026, 03:06 PM UTC

    We are currently investigating an issue with reports of recipients not being able to view their reward credentials.

  2. identified Aug 04, 2026, 03:26 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 04, 2026, 03:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 04, 2026, 03:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 3, 2026 Some Disbursement Link redemptions are failing 4h 47m Reward Link - Production

Started Aug 03, 2026, 07:12 PM UTC· resolved Aug 04, 2026, 12:00 AM UTC

  1. investigating Aug 03, 2026, 07:12 PM UTC

    We are currently investigating this issue.

  2. identified Aug 03, 2026, 07:33 PM UTC

    The issue appears to have been a temporary glitch, redemptions are processing successfully now.

  3. monitoring Aug 03, 2026, 07:33 PM UTC

    We are monitoring for any more failures.

  4. resolved Aug 04, 2026, 03:05 PM UTC

    This incident has been resolved

Read the full incident report →

Notice July 31, 2026 Customers unable to log in to portal due to service failure 1h 45m

Started Jul 31, 2026, 01:00 PM UTC· resolved Jul 31, 2026, 02:45 PM UTC

  1. resolved Jul 31, 2026, 03:31 PM UTC

    Customers were unable to login into Tango portal due to an internal service error

Read the full incident report →

Minor July 15, 2026 Orders placed for items with fees are failing via Tango portal 28m Tango Portal

Started Jul 15, 2026, 09:41 PM UTC· resolved Jul 15, 2026, 10:10 PM UTC

  1. investigating Jul 15, 2026, 09:41 PM UTC

    We are currently investigating this issue.

  2. identified Jul 15, 2026, 10:01 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 15, 2026, 10:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 15, 2026, 10:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 11, 2026 Some Credit Card Registrations are Failing 20d 19h RaaS API v2 - Production, Tango Portal

Started Jun 11, 2026, 09:14 PM UTC· resolved Jul 02, 2026, 04:25 PM UTC

  1. investigating Jun 11, 2026, 09:14 PM UTC

    Some credit card registrations are failing in both Tango Portal and the RaaS API. We are investigating the issue and working towards a resolution.

  2. investigating Jun 11, 2026, 09:41 PM UTC

    This issue has been resolved.

  3. investigating Jul 02, 2026, 04:19 PM UTC

    We are continuing to investigate this issue.

  4. resolved Jul 02, 2026, 04:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 13, 2026 Degraded Performance in Reward Link Physical Checkout 1h 12m Reward Link - Production

Started May 13, 2026, 03:10 AM UTC· resolved May 13, 2026, 04:23 AM UTC

  1. investigating May 13, 2026, 03:10 AM UTC

    We are aware of an issue affecting some recipients in Tango where physical Reward Link checkout is not validating ZIP codes correctly on the address page. This issue impacts the recipient experience for physical Reward Link orders and may prevent checkout from completing as expected.

  2. resolved May 13, 2026, 04:23 AM UTC

    The issue affecting some recipients during physical Reward Link checkout has been resolved. ZIP code validation on the address page is now functioning as expected, and impacted recipients should be able to complete checkout normally. We will continue to monitor the experience to ensure ongoing stability.

Read the full incident report →

Major May 11, 2026 Tango Portal ACH Funding is Experiencing Issues 2h 45m Tango Portal

Started May 11, 2026, 10:01 PM UTC· resolved May 12, 2026, 12:47 AM UTC

  1. investigating May 11, 2026, 10:01 PM UTC

    ACH funding requests in Tango Portal are currently failing. We are actively investigating the issue and working to resolve it.

  2. resolved May 12, 2026, 01:24 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 8, 2026 Intermittent issues with sending Physical Reward Link Redemptions 16m Reward Link - Production

Started May 08, 2026, 09:28 PM UTC· resolved May 08, 2026, 09:45 PM UTC

  1. investigating May 08, 2026, 09:28 PM UTC

    Customers are reporting intermittent issues with placing Reward Link redemptions for physical rewards. 
Technical teams are investigating.

  2. resolved May 08, 2026, 09:45 PM UTC

    This issue has been investigated and resolved. Services are restored.

Read the full incident report →

Major April 20, 2026 Some users experiencing ACH errors 42m Tango Portal

Started Apr 20, 2026, 03:17 PM UTC· resolved Apr 20, 2026, 03:59 PM UTC

  1. investigating Apr 20, 2026, 03:17 PM UTC

    We are currently investigating issues with ACH registrations.

  2. identified Apr 20, 2026, 03:42 PM UTC

    The issue has been identified.

  3. resolved Apr 20, 2026, 03:59 PM UTC

    The issue has been fixed.

Read the full incident report →

Notice March 11, 2026 Customers experiencing Supplier Issues 3h 28m RaaS API v2 - Production, Tango Portal, Reward Link - Production, Tango Card Website and 1 more

Started Mar 11, 2026, 06:46 PM UTC· resolved Mar 11, 2026, 10:15 PM UTC

  1. investigating Mar 11, 2026, 06:46 PM UTC

    Some customers are experiencing failures with our suppliers, and this is impacting that ability to send and redeem rewards. 
Engineering teams are engaged and actively investigating the root cause and solution.
We will provide updates as more information becomes available and apologize for any inconvenience this may cause.

  2. identified Mar 11, 2026, 10:09 PM UTC

    The issue is partially resolved. Customers should now be able to order and send rewards successfully. Recipients of rewards that were ordered during the degraded performance period might encounter problems when attempting to redeem them. We are working to resolve this issue so that recipients can redeem these rewards.

  3. resolved Apr 09, 2026, 05:56 PM UTC

    This was a supplier issue and not a Tango platform issue

Read the full incident report →

Critical February 27, 2026 Receiving 422 error codes when placing orders 20m RaaS API v2 - Production, Tango Portal

Started Feb 27, 2026, 04:57 AM UTC· resolved Feb 27, 2026, 05:18 AM UTC

  1. investigating Feb 27, 2026, 04:57 AM UTC

    We are investigating the issue.

  2. identified Feb 27, 2026, 04:58 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 27, 2026, 05:00 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 27, 2026, 05:18 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 26, 2026 Tango API credentials are not visible in the Portal for users with custom roles 9h 3m Tango Portal

Started Feb 26, 2026, 07:51 PM UTC· resolved Feb 27, 2026, 04:55 AM UTC

  1. investigating Feb 26, 2026, 07:51 PM UTC

    We are currently investigating the issue.

  2. resolved Feb 27, 2026, 04:55 AM UTC

    This incedent has benn resolved.

Read the full incident report →

Critical February 23, 2026 Tango Portal Login Issues 7h 32m Tango Portal

Started Feb 23, 2026, 02:20 PM UTC· resolved Feb 23, 2026, 09:52 PM UTC

  1. investigating Feb 23, 2026, 02:20 PM UTC

    We are currently investigating the issue.

  2. identified Feb 23, 2026, 02:56 PM UTC

    It appears to be a browser-specific issue. Chrome and Edge browsers cannot log in, Firefox and Safari can. Working on addressing the browser-specific issue.

  3. monitoring Feb 23, 2026, 04:02 PM UTC

    A fix has been implemented, and we are monitoring the results.

  4. resolved Feb 23, 2026, 09:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 16, 2025 Engineering is investigating a potential partial outage related to our payment processing provider. 2d

Started Dec 16, 2025, 06:03 PM UTC· resolved Dec 18, 2025, 07:00 PM UTC

  1. investigating Dec 16, 2025, 06:03 PM UTC

    We are currently investigating this issue.

  2. resolved Dec 18, 2025, 07:00 PM UTC

    This incident has been resolved.

Read the full incident report →