Tango Card incident

Rewards sent to Outlook email addresses bounced for some recipients between Friday, August 14, and Sunday, August 16. All systems are now recovering, and we are actively monitoring the situation.

Major Resolved View vendor source →

Tango Card experienced a major incident on August 17, 2026 affecting Reward Link - Production, lasting 2d 23h. The incident has been resolved; the full update timeline is below.

Started
Aug 17, 2026, 05:13 PM UTC
Resolved
Aug 20, 2026, 04:22 PM UTC
Duration
2d 23h
Detected by Pingoru
Aug 17, 2026, 05:13 PM UTC

Affected components

Reward Link - Production

Update timeline

  1. investigating Aug 17, 2026, 05:13 PM UTC

    Rewards sent to Outlook email addresses bounced for some recipients between Friday, August 14, and Sunday, August 16. All systems are now recovering, and we are actively monitoring the situation.

  2. monitoring Aug 17, 2026, 05:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 20, 2026, 04:22 PM UTC

    This incident is resolved now.