Tango Card incident

Orders are failing

Notice Resolved View vendor source →

Tango Card experienced a notice incident on September 18, 2026 affecting RaaS API v2 - Production and Tango Portal and 1 more component, lasting 2h 36m. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2026, 02:26 AM UTC
Resolved
Sep 18, 2026, 05:02 AM UTC
Duration
2h 36m
Detected by Pingoru
Sep 18, 2026, 02:26 AM UTC

Affected components

RaaS API v2 - ProductionTango PortalReward Link - Production

Update timeline

  1. investigating Sep 18, 2026, 02:26 AM UTC

    We are currently investigating this issue.

  2. investigating Sep 18, 2026, 02:58 AM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 18, 2026, 03:20 AM UTC

    We are continuing to investigate this issue. All orders, including Reward Links, are failing.

  4. monitoring Sep 18, 2026, 04:42 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. investigating Sep 18, 2026, 04:48 AM UTC

    The issue has returned - We are continuing to investigate.

  6. monitoring Sep 18, 2026, 04:54 AM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Sep 18, 2026, 05:02 AM UTC

    This incident has been resolved.