Tango Card incident

Tango portal encounters a blank screen

Critical Resolved View vendor source →

Tango Card experienced a critical incident on July 21, 2025 affecting Rewards Genius - Production, lasting 15m. The incident has been resolved; the full update timeline is below.

Started
Jul 21, 2025, 05:02 PM UTC
Resolved
Jul 21, 2025, 05:18 PM UTC
Duration
15m
Detected by Pingoru
Jul 21, 2025, 05:02 PM UTC

Affected components

Rewards Genius - Production

Update timeline

  1. investigating Jul 21, 2025, 05:02 PM UTC

    Tango portal is not currently loading. Attempting to access https://tango-portal.tangocard.com/ results in a blank screen.

  2. monitoring Jul 21, 2025, 05:07 PM UTC

    Fix has been implemented and the team is monitoring.

  3. monitoring Jul 21, 2025, 05:08 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jul 21, 2025, 05:18 PM UTC

    The incident has been resolved.