Tango Card incident

Temporary failures for portal orders and reward redemptions

Major Resolved View vendor source →

Tango Card experienced a major incident on August 4, 2025, lasting 1h. The incident has been resolved; the full update timeline is below.

Started
Aug 04, 2025, 06:00 PM UTC
Resolved
Aug 04, 2025, 07:00 PM UTC
Duration
1h
Detected by Pingoru
Aug 04, 2025, 06:00 PM UTC

Update timeline

  1. resolved Aug 04, 2025, 06:59 PM UTC

    Some Tango portal orders and reward redemptions failed due to a temporary issue from 11:05 AM to 11:50 AM PDT. The issue has been fixed. Customers were not charged for their failed orders. Customers can retry their orders, and recipients can retry redeeming their rewards.