Tango Card incident

Orders are failing in Tango API, Rewards Link and Tango Portal

Notice Resolved View vendor source →

Tango Card experienced a notice incident on August 25, 2025 affecting RaaS API v2 - Production and Reward Link - Production and 1 more component, lasting 2h 2m. The incident has been resolved; the full update timeline is below.

Started
Aug 25, 2025, 05:03 PM UTC
Resolved
Aug 25, 2025, 07:06 PM UTC
Duration
2h 2m
Detected by Pingoru
Aug 25, 2025, 05:03 PM UTC

Affected components

RaaS API v2 - ProductionReward Link - ProductionRewards Genius - Production

Update timeline

  1. investigating Aug 25, 2025, 05:03 PM UTC

    We are actively investigating this issue. As soon as we have update we will update this page with the latest.

  2. investigating Aug 25, 2025, 06:43 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Aug 25, 2025, 06:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Aug 25, 2025, 07:05 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Aug 25, 2025, 07:06 PM UTC

    This incident has been resolved.