Tango Card incident

Issues with orders and line items in portal and API

Minor Resolved View vendor source →

Tango Card experienced a minor incident on September 4, 2025 affecting RaaS API v2 - Production and Rewards Genius - Production, lasting 22h 40m. The incident has been resolved; the full update timeline is below.

Started
Sep 04, 2025, 04:35 PM UTC
Resolved
Sep 05, 2025, 03:16 PM UTC
Duration
22h 40m
Detected by Pingoru
Sep 04, 2025, 04:35 PM UTC

Affected components

RaaS API v2 - ProductionRewards Genius - Production

Update timeline

  1. investigating Sep 04, 2025, 04:35 PM UTC

    We are currently investigating this issue.

  2. identified Sep 04, 2025, 05:56 PM UTC

    The issue has been identified and we are working on a fix.

  3. identified Sep 04, 2025, 07:21 PM UTC

    We expect the fix to go out in about 5 hours from now (5:30pm PST).

  4. monitoring Sep 05, 2025, 12:33 AM UTC

    A fix has been implemented and we are seeing improved results compared to earlier. We are monitoring and will update again tomorrow.

  5. resolved Sep 05, 2025, 03:16 PM UTC

    The incident has been resolved.