Tango Card Outage History

Tango Card is up right now

Tango Card had 49 outages in the last 2 years totaling 883h 29m of downtime — averaging 2 incidents per month.

There were 49 Tango Card outages since February 4, 2025 totaling 883h 29m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.tangocard.com

Minor September 2, 2026

Orders for certain items are failing

Detected by Pingoru
Sep 02, 2026, 08:39 PM UTC
Resolved
Sep 02, 2026, 08:55 PM UTC
Duration
16m
Affected: RaaS API v2 - ProductionTango Portal
Timeline · 4 updates
  1. investigating Sep 02, 2026, 08:39 PM UTC

    We are currently investigating the issue.

  2. identified Sep 02, 2026, 08:44 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 02, 2026, 08:50 PM UTC

    A fix has been implemented and we are monitoring.

  4. resolved Sep 02, 2026, 08:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 31, 2026

Order history and account transactions may be missing some data

Detected by Pingoru
Aug 31, 2026, 09:29 PM UTC
Resolved
Aug 31, 2026, 11:25 PM UTC
Duration
1h 55m
Affected: RaaS API v2 - ProductionRewards Genius - Production
Timeline · 4 updates
  1. investigating Aug 31, 2026, 09:29 PM UTC

    We are currently investigating the issue.

  2. identified Aug 31, 2026, 09:40 PM UTC

    The issue has been identified and a fix is being implemented

  3. monitoring Aug 31, 2026, 10:02 PM UTC

    A fix has been implemented and we are monitoring.

  4. resolved Aug 31, 2026, 11:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical August 23, 2026

Customers unable to login to Tango Portal

Detected by Pingoru
Aug 23, 2026, 06:36 PM UTC
Resolved
Aug 23, 2026, 08:03 PM UTC
Duration
1h 26m
Affected: Tango Portal
Timeline · 3 updates
  1. investigating Aug 23, 2026, 06:36 PM UTC

    Some customers are unable to login to Tango Portal. We are investigating the issue and working towards a resolution as soon as possible.

  2. identified Aug 23, 2026, 07:09 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Aug 23, 2026, 08:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 18, 2026

Some customers are experiencing issues logging into Tango Portal Production, this is intermittent issue

Detected by Pingoru
Aug 18, 2026, 04:47 PM UTC
Resolved
Aug 20, 2026, 04:21 PM UTC
Duration
1d 23h
Affected: Tango Portal
Timeline · 6 updates
  1. investigating Aug 18, 2026, 04:47 PM UTC

    We are actively investigating this issue.

  2. investigating Aug 18, 2026, 04:50 PM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 18, 2026, 04:54 PM UTC

    We are investigating this actively. This could also impact order placement.

  4. monitoring Aug 18, 2026, 04:57 PM UTC

    The system is stabilizing now. Our engineering is continuing to monitor this actively.

  5. monitoring Aug 20, 2026, 04:21 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Aug 20, 2026, 04:21 PM UTC

    This incident is resolved now.

Read the full incident report →

Major August 17, 2026

Rewards sent to Outlook email addresses bounced for some recipients between Friday, August 14, and Sunday, August 16. All systems are now recovering, and we are actively monitoring the situation.

Detected by Pingoru
Aug 17, 2026, 05:13 PM UTC
Resolved
Aug 20, 2026, 04:22 PM UTC
Duration
2d 23h
Affected: Reward Link - Production
Timeline · 3 updates
  1. investigating Aug 17, 2026, 05:13 PM UTC

    Rewards sent to Outlook email addresses bounced for some recipients between Friday, August 14, and Sunday, August 16. All systems are now recovering, and we are actively monitoring the situation.

  2. monitoring Aug 17, 2026, 05:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 20, 2026, 04:22 PM UTC

    This incident is resolved now.

Read the full incident report →

Major August 12, 2026

Disbursement Link redemptions are failing

Detected by Pingoru
Aug 12, 2026, 06:15 AM UTC
Resolved
Aug 18, 2026, 01:58 PM UTC
Duration
6d 7h
Affected: Reward Link - Production
Timeline · 2 updates
  1. investigating Aug 12, 2026, 06:15 AM UTC

    We are aware of an issue preventing recipients from redeeming value through disbursement links. The disruption is the result of an outage affecting one of our suppliers. We understand the inconvenience this may cause and are actively engaged with the supplier to restore normal redemption functionality. Additional updates will be provided as we learn more.

  2. resolved Aug 18, 2026, 01:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 4, 2026

Some customers experiencing slower load times for Tango portal

Detected by Pingoru
Aug 04, 2026, 05:25 PM UTC
Resolved
Aug 04, 2026, 07:50 PM UTC
Duration
2h 24m
Affected: Tango Portal
Timeline · 4 updates
  1. investigating Aug 04, 2026, 05:25 PM UTC

    We are currently investigating the issue.

  2. identified Aug 04, 2026, 05:31 PM UTC

    The issue has been identified and we are monitoring.

  3. monitoring Aug 04, 2026, 05:32 PM UTC

    We are monitoring.

  4. resolved Aug 04, 2026, 07:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 4, 2026

Errors redeeming landing pages

Detected by Pingoru
Aug 04, 2026, 03:06 PM UTC
Resolved
Aug 04, 2026, 03:50 PM UTC
Duration
43m
Affected: Landing Page
Timeline · 4 updates
  1. investigating Aug 04, 2026, 03:06 PM UTC

    We are currently investigating an issue with reports of recipients not being able to view their reward credentials.

  2. identified Aug 04, 2026, 03:26 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 04, 2026, 03:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 04, 2026, 03:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 3, 2026

Some Disbursement Link redemptions are failing

Detected by Pingoru
Aug 03, 2026, 07:12 PM UTC
Resolved
Aug 04, 2026, 12:00 AM UTC
Duration
4h 47m
Affected: Reward Link - Production
Timeline · 4 updates
  1. investigating Aug 03, 2026, 07:12 PM UTC

    We are currently investigating this issue.

  2. identified Aug 03, 2026, 07:33 PM UTC

    The issue appears to have been a temporary glitch, redemptions are processing successfully now.

  3. monitoring Aug 03, 2026, 07:33 PM UTC

    We are monitoring for any more failures.

  4. resolved Aug 04, 2026, 03:05 PM UTC

    This incident has been resolved

Read the full incident report →

Minor July 15, 2026

Orders placed for items with fees are failing via Tango portal

Detected by Pingoru
Jul 15, 2026, 09:41 PM UTC
Resolved
Jul 15, 2026, 10:10 PM UTC
Duration
28m
Affected: Tango Portal
Timeline · 4 updates
  1. investigating Jul 15, 2026, 09:41 PM UTC

    We are currently investigating this issue.

  2. identified Jul 15, 2026, 10:01 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 15, 2026, 10:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 15, 2026, 10:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 11, 2026

Some Credit Card Registrations are Failing

Detected by Pingoru
Jun 11, 2026, 09:14 PM UTC
Resolved
Jul 02, 2026, 04:25 PM UTC
Duration
20d 19h
Affected: RaaS API v2 - ProductionTango Portal
Timeline · 4 updates
  1. investigating Jun 11, 2026, 09:14 PM UTC

    Some credit card registrations are failing in both Tango Portal and the RaaS API. We are investigating the issue and working towards a resolution.

  2. investigating Jun 11, 2026, 09:41 PM UTC

    This issue has been resolved.

  3. investigating Jul 02, 2026, 04:19 PM UTC

    We are continuing to investigate this issue.

  4. resolved Jul 02, 2026, 04:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 13, 2026

Degraded Performance in Reward Link Physical Checkout

Detected by Pingoru
May 13, 2026, 03:10 AM UTC
Resolved
May 13, 2026, 04:23 AM UTC
Duration
1h 12m
Affected: Reward Link - Production
Timeline · 2 updates
  1. investigating May 13, 2026, 03:10 AM UTC

    We are aware of an issue affecting some recipients in Tango where physical Reward Link checkout is not validating ZIP codes correctly on the address page. This issue impacts the recipient experience for physical Reward Link orders and may prevent checkout from completing as expected.

  2. resolved May 13, 2026, 04:23 AM UTC

    The issue affecting some recipients during physical Reward Link checkout has been resolved. ZIP code validation on the address page is now functioning as expected, and impacted recipients should be able to complete checkout normally. We will continue to monitor the experience to ensure ongoing stability.

Read the full incident report →

Major May 11, 2026

Tango Portal ACH Funding is Experiencing Issues

Detected by Pingoru
May 11, 2026, 10:01 PM UTC
Resolved
May 12, 2026, 12:47 AM UTC
Duration
2h 45m
Affected: Tango Portal
Timeline · 2 updates
  1. investigating May 11, 2026, 10:01 PM UTC

    ACH funding requests in Tango Portal are currently failing. We are actively investigating the issue and working to resolve it.

  2. resolved May 12, 2026, 01:24 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 8, 2026

Intermittent issues with sending Physical Reward Link Redemptions

Detected by Pingoru
May 08, 2026, 09:28 PM UTC
Resolved
May 08, 2026, 09:45 PM UTC
Duration
16m
Affected: Reward Link - Production
Timeline · 2 updates
  1. investigating May 08, 2026, 09:28 PM UTC

    Customers are reporting intermittent issues with placing Reward Link redemptions for physical rewards. Technical teams are investigating.

  2. resolved May 08, 2026, 09:45 PM UTC

    This issue has been investigated and resolved. Services are restored.

Read the full incident report →

Major April 20, 2026

Some users experiencing ACH errors

Detected by Pingoru
Apr 20, 2026, 03:17 PM UTC
Resolved
Apr 20, 2026, 03:59 PM UTC
Duration
42m
Affected: Tango Portal
Timeline · 3 updates
  1. investigating Apr 20, 2026, 03:17 PM UTC

    We are currently investigating issues with ACH registrations.

  2. identified Apr 20, 2026, 03:42 PM UTC

    The issue has been identified.

  3. resolved Apr 20, 2026, 03:59 PM UTC

    The issue has been fixed.

Read the full incident report →

Notice March 11, 2026

Customers experiencing Supplier Issues

Detected by Pingoru
Mar 11, 2026, 06:46 PM UTC
Resolved
Mar 11, 2026, 10:15 PM UTC
Duration
3h 28m
Affected: RaaS API v2 - ProductionTango PortalReward Link - ProductionTango Card WebsiteRewards Genius - Production
Timeline · 3 updates
  1. investigating Mar 11, 2026, 06:46 PM UTC

    Some customers are experiencing failures with our suppliers, and this is impacting that ability to send and redeem rewards. Engineering teams are engaged and actively investigating the root cause and solution. We will provide updates as more information becomes available and apologize for any inconvenience this may cause.

  2. identified Mar 11, 2026, 10:09 PM UTC

    The issue is partially resolved. Customers should now be able to order and send rewards successfully. Recipients of rewards that were ordered during the degraded performance period might encounter problems when attempting to redeem them. We are working to resolve this issue so that recipients can redeem these rewards.

  3. resolved Apr 09, 2026, 05:56 PM UTC

    This was a supplier issue and not a Tango platform issue

Read the full incident report →

Critical February 27, 2026

Receiving 422 error codes when placing orders

Detected by Pingoru
Feb 27, 2026, 04:57 AM UTC
Resolved
Feb 27, 2026, 05:18 AM UTC
Duration
20m
Affected: RaaS API v2 - ProductionTango Portal
Timeline · 4 updates
  1. investigating Feb 27, 2026, 04:57 AM UTC

    We are investigating the issue.

  2. identified Feb 27, 2026, 04:58 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 27, 2026, 05:00 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 27, 2026, 05:18 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 23, 2026

Tango Portal Login Issues

Detected by Pingoru
Feb 23, 2026, 02:20 PM UTC
Resolved
Feb 23, 2026, 09:52 PM UTC
Duration
7h 32m
Affected: Tango Portal
Timeline · 4 updates
  1. investigating Feb 23, 2026, 02:20 PM UTC

    We are currently investigating the issue.

  2. identified Feb 23, 2026, 02:56 PM UTC

    It appears to be a browser-specific issue. Chrome and Edge browsers cannot log in, Firefox and Safari can. Working on addressing the browser-specific issue.

  3. monitoring Feb 23, 2026, 04:02 PM UTC

    A fix has been implemented, and we are monitoring the results.

  4. resolved Feb 23, 2026, 09:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 16, 2025

Incorrect Currency Conversion for Global Choice products

Detected by Pingoru
Dec 16, 2025, 04:05 PM UTC
Resolved
Dec 16, 2025, 04:52 PM UTC
Duration
46m
Affected: Reward Link - ProductionReward Link - Sandbox
Timeline · 5 updates
  1. identified Dec 16, 2025, 04:05 PM UTC

    Users are experiencing display of the incorrect values. Engineering has identified the problem and is addressing the fix.

  2. monitoring Dec 16, 2025, 04:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Dec 16, 2025, 04:11 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Dec 16, 2025, 04:16 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Dec 16, 2025, 04:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Major December 10, 2025

Tango Portal Text OTP failing

Detected by Pingoru
Dec 10, 2025, 01:46 AM UTC
Resolved
Dec 10, 2025, 09:40 PM UTC
Duration
19h 54m
Affected: Tango Portal
Timeline · 3 updates
  1. investigating Dec 10, 2025, 01:46 AM UTC

    We are currently experiencing an issue with the Tango Portal Text OTP

  2. monitoring Dec 10, 2025, 01:47 AM UTC

    A fix has been implemented, and we are monitoring it.

  3. resolved Dec 10, 2025, 09:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 3, 2025

Global choice link exchange rates are in error

Detected by Pingoru
Dec 03, 2025, 11:15 PM UTC
Resolved
Dec 04, 2025, 12:13 AM UTC
Duration
58m
Affected: Reward Link - Production
Timeline · 3 updates
  1. investigating Dec 03, 2025, 11:15 PM UTC

    We are currently investigating exchange rate issues for Global Choice Links.

  2. identified Dec 03, 2025, 11:24 PM UTC

    The issue has been identified, and a fix is being implemented.

  3. resolved Dec 04, 2025, 12:13 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 24, 2025

Some customers experiencing issues with funding

Detected by Pingoru
Nov 24, 2025, 05:05 PM UTC
Resolved
Nov 24, 2025, 10:56 PM UTC
Duration
5h 50m
Affected: Tango Portal
Timeline · 3 updates
  1. investigating Nov 24, 2025, 05:05 PM UTC

    We are currently investigating this issue.

  2. identified Nov 24, 2025, 07:44 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Nov 24, 2025, 10:56 PM UTC

    This incident has been resolved.

Read the full incident report →