Swan experienced a minor incident on April 20, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Apr 20, 2026, 03:35 PM UTC
Type: Incident Duration: 44 minutes Affected Components: Operations Apr 20, 15:35:51 GMT+0 - Investigating - As of 16h09, a key data provider for our KYC process is unavailable. Due to this, we are experiencing delays in KYC processing for French companies. We will provide an update and total estimated delay when service has resumed. Apr 20, 16:20:00 GMT+0 - Resolved - The database became available yesterday 20 April at 18h20.