Swan incident

LIVE - QES identification issue

Minor Resolved

Swan experienced a minor incident on October 14, 2026 affecting User Acquisition (Identification), lasting 21h 32m. The incident has been resolved; the full update timeline is below.

Started
Oct 14, 2026, 12:00 PM UTC
Resolved
Oct 15, 2026, 09:32 AM UTC
Duration
21h 32m
Detected by Pingoru
Oct 14, 2026, 12:00 PM UTC

Affected components

User Acquisition (Identification)

Update timeline

  1. identified Oct 14, 2026, 12:00 PM UTC

    From **Oct 14th at 2pm**., we are experiencing an issue with identification, users are able to complete the identification flow without any visible error, but the identification is never validated. We are actively trying to resolve the issue, and will provide the next update by an hour.

  2. resolved Oct 15, 2026, 09:32 AM UTC

    We implemented a fix and confirm that the situation is back to normal.