Swan incident

LIVE - Qualified Electronic Signature

Major Resolved

Swan experienced a major incident on May 18, 2026 affecting User Acquisition (Onboarding), lasting 18m. The incident has been resolved; the full update timeline is below.

Started
May 18, 2026, 09:55 AM UTC
Resolved
May 18, 2026, 10:14 AM UTC
Duration
18m
Detected by Pingoru
May 18, 2026, 09:55 AM UTC

Affected components

User Acquisition (Onboarding)

Update timeline

  1. investigating May 18, 2026, 09:55 AM UTC

    From 11h53, QES identification is impacted due to an incident at an upstream provider. Users who require a QES identification step may be unable to proceed. Other identification flows are unaffected.

  2. monitoring May 18, 2026, 10:14 AM UTC

    The issue appears to be resolved. We are monitoring to confirm.

  3. resolved May 18, 2026, 10:14 AM UTC

    This incident has been resolved.