Swan incident

LIVE - SmartPIN Services

Minor Resolved

Swan experienced a minor incident on August 11, 2026 affecting Cards (Virtual & Physical Card Management), lasting 1h 55m. The incident has been resolved; the full update timeline is below.

Started
Aug 11, 2026, 03:07 PM UTC
Resolved
Aug 11, 2026, 05:02 PM UTC
Duration
1h 55m
Detected by Pingoru
Aug 11, 2026, 03:07 PM UTC

Affected components

Cards (Virtual & Physical Card Management)

Update timeline

  1. investigating Aug 11, 2026, 03:07 PM UTC

    As of 17h07, we are experiencing an outage of SmartPIN services due to an issue at an upstream provider. Card PINs delivered by SMS may not be available for users. We will provide an update by 18h30\.

  2. resolved Aug 11, 2026, 06:05 PM UTC

    This incident has been resolved.