Swan incident

LIVE - Card Management

Minor Resolved

Swan experienced a minor incident on May 28, 2026 affecting Cards (Virtual & Physical Card Management), lasting 4h 7m. The incident has been resolved; the full update timeline is below.

Started
May 28, 2026, 01:42 PM UTC
Resolved
May 28, 2026, 05:50 PM UTC
Duration
4h 7m
Detected by Pingoru
May 28, 2026, 01:42 PM UTC

Affected components

Cards (Virtual & Physical Card Management)

Update timeline

  1. investigating May 28, 2026, 01:42 PM UTC

    As of 15h, there is an issue with displaying card numbers virtually. Users may not be able to access card details through Swan Web Banking or partner applications. We are investigating the root cause and will provide an update by 17h.

  2. identified May 28, 2026, 02:29 PM UTC

    We have confirmed that this is due to an outage at an upstream provider. We are monitoring the situation and will provide an update before 17h30.

  3. monitoring May 28, 2026, 02:50 PM UTC

    The outage appears to be fixed. We will continue monitoring to ensure everything has been resolved.

  4. resolved May 28, 2026, 03:31 PM UTC

    This incident has been resolved.

  5. identified May 28, 2026, 04:21 PM UTC

    This issue appears to be occurring again. We are investigating the root cause and will provide an update by 19h30\.

  6. identified May 28, 2026, 05:13 PM UTC

    We are awaiting additional information and will provide an update tomorrow morning.

  7. resolved May 28, 2026, 05:50 PM UTC

    This incident has been resolved.