Swan incident

LIVE - Onboarding

Minor Resolved

Swan experienced a minor incident on April 21, 2026 affecting Swan and User Acquisition (Onboarding), lasting 1h 23m. The incident has been resolved; the full update timeline is below.

Started
Apr 21, 2026, 04:03 PM UTC
Resolved
Apr 21, 2026, 05:27 PM UTC
Duration
1h 23m
Detected by Pingoru
Apr 21, 2026, 04:03 PM UTC

Affected components

SwanUser Acquisition (Onboarding)

Update timeline

  1. investigating Apr 21, 2026, 04:03 PM UTC

    As of 17h15, QES (Qualified Electronic Signature) identification is currently impacted due to an incident on our provider's side. End users who are required to complete a QES identification step may be unable to proceed. Other identification flows are not affected. We will provide an update on resolution as soon as we learn more.

  2. resolved Apr 21, 2026, 05:27 PM UTC

    As of 19h27, this issue is resolved.