Swan incident

LIVE - Card Management

Minor Resolved

Swan experienced a minor incident on August 10, 2026 affecting Cards (Virtual & Physical Card Management), lasting 3h 45m. The incident has been resolved; the full update timeline is below.

Started
Aug 10, 2026, 05:52 AM UTC
Resolved
Aug 10, 2026, 09:37 AM UTC
Duration
3h 45m
Detected by Pingoru
Aug 10, 2026, 05:52 AM UTC

Affected components

Cards (Virtual & Physical Card Management)

Update timeline

  1. investigating Aug 10, 2026, 05:52 AM UTC

    As of 7h52, we are experiencing an issue with card management (Create PIN/get PIN/etc.). We are investigating the incident and will provide the next update before 9h30.

  2. identified Aug 10, 2026, 07:27 AM UTC

    The incident is ongoing. We will provide the next update by 10h30.

  3. identified Aug 10, 2026, 08:13 AM UTC

    The incident is ongoing, and appears to be related to an issue at an upstream provider. We will provide the next update by 11h30\.

  4. identified Aug 10, 2026, 09:17 AM UTC

    The incident is ongoing. We will provide an update before 12h30.

  5. resolved Aug 10, 2026, 09:37 AM UTC

    This incident has been resolved.