Swan incident

LIVE - Verification of Payee

Minor Resolved

Swan experienced a minor incident on April 27, 2026 affecting Swan and Credit Transfers and Direct Debits (Verification of Payee), lasting 3h 47m. The incident has been resolved; the full update timeline is below.

Started
Apr 27, 2026, 11:15 AM UTC
Resolved
Apr 27, 2026, 03:02 PM UTC
Duration
3h 47m
Detected by Pingoru
Apr 27, 2026, 11:15 AM UTC

Affected components

SwanCredit Transfers and Direct Debits (Verification of Payee)

Update timeline

  1. investigating Apr 27, 2026, 11:15 AM UTC

    As of 13h15, we are experiencing an issue with verification of payee. Users may encounter disruptions in the service. We will update by 14h30 with more information.

  2. identified Apr 27, 2026, 12:32 PM UTC

    This issue is related to an outage at an upstream provider. We are monitoring their status and will provide an update by 15h30.

  3. monitoring Apr 27, 2026, 12:36 PM UTC

    This issue appears to be resolved and we are monitoring the result.

  4. resolved Apr 27, 2026, 03:02 PM UTC

    This incident has been resolved.