Swan incident

LIVE - International Credit Transfers

Minor Resolved

Swan experienced a minor incident on September 11, 2026 affecting Cards (Card payments) and Credit Transfers and Direct Debits (International Credit Transfers), lasting 5h 59m. The incident has been resolved; the full update timeline is below.

Started
Sep 11, 2026, 09:57 AM UTC
Resolved
Sep 11, 2026, 03:56 PM UTC
Duration
5h 59m
Detected by Pingoru
Sep 11, 2026, 09:57 AM UTC

Affected components

Cards (Card payments)Credit Transfers and Direct Debits (International Credit Transfers)

Update timeline

  1. investigating Sep 11, 2026, 09:57 AM UTC

    Starting from 11h22, we are experiencing a high failure rate on International Credit Transfer-related operations. The issues appear to be related to an outage at a provider. We are currently investigating the issue and will provide the next update by **13h00.**

  2. identified Sep 11, 2026, 10:12 AM UTC

    We can confirm that the incident only impacts outgoing International Credit Transfers. We are awaiting additional analysis on impacted currencies and routes. The next update will be provided before 14h00\.

  3. identified Sep 11, 2026, 11:58 AM UTC

    The incident is ongoing.

  4. identified Sep 11, 2026, 01:06 PM UTC

    The incident is ongoing.

  5. monitoring Sep 11, 2026, 02:33 PM UTC

    The issue has been identified and a fix is being implemented.

  6. resolved Sep 11, 2026, 03:56 PM UTC

    This incident has been resolved.