Swan incident

LIVE - Card Payments

Major Resolved

Swan experienced a major incident on September 23, 2026 affecting Cards (Card payments), lasting 1h. The incident has been resolved; the full update timeline is below.

Started
Sep 23, 2026, 02:04 PM UTC
Resolved
Sep 23, 2026, 03:05 PM UTC
Duration
1h
Detected by Pingoru
Sep 23, 2026, 02:04 PM UTC

Affected components

Cards (Card payments)

Update timeline

  1. investigating Sep 23, 2026, 02:04 PM UTC

    Starting from **16h00** we are experiencing a failure in Card Payments, resulting on some Card Transactions to be refused. The issues appear to be related to an outage at a provider. We are currently investigating the issue and will provide the next update by **17h00.**

  2. monitoring Sep 23, 2026, 02:16 PM UTC

    The issue appears to be resolved. We are currently monitoring the status.

  3. resolved Sep 23, 2026, 03:05 PM UTC

    This incident has been resolved.