Swan Outage History
Swan is up right nowPingoru has recorded 95 incidents for Swan: 95 in the last 12 months and 16 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 21 | 15 of 720 (2%) |
| May 2026 | 10 | 136 of 744 (18%) |
| June 2026 | 9 | 63 of 720 (9%) |
| July 2026 | 2 | 2 of 744 (0%) |
| August 2026 | 7 | 14 of 744 (2%) |
| September 2026 | 3 | 7 of 720 (1%) |
| October 2026 | 6 | 187 of 519 (36%) |
Incidents, newest first
Minor October 21, 2026 Dashboard insights 1h 56m Data Availability (Dashboard)
Started Oct 21, 2026, 07:57 PM UTC· resolved Oct 21, 2026, 09:53 PM UTC
- identified Oct 21, 2026, 07:57 PM UTC
Charts in the Insights Dashboard tab are temporarily unavailable due to an incident at an upstream data provider. Insights will be restored automatically once the provider resolves the issue.
- resolved Oct 21, 2026, 09:53 PM UTC
This incident has been resolved.
Minor October 14, 2026 LIVE - Onboarding 7d 11h User Acquisition (Onboarding)
Started Oct 14, 2026, 03:49 PM UTC· resolved Oct 22, 2026, 03:16 AM UTC
- investigating Oct 14, 2026, 03:49 PM UTC
Starting 14th of October 5:49pm, Onboarding pre-filling is currently unavailable due to maintenance, which may affect onboarding operations. We are investigating the issue and will provide the next update by 6:30pm CET.
- investigating Oct 14, 2026, 04:52 PM UTC
We are continuing our investigation for this incident. We will update you tomorrow morning should we have further details.
Minor October 14, 2026 LIVE - QES identification issue 21h 32m User Acquisition (Identification)
Started Oct 14, 2026, 12:00 PM UTC· resolved Oct 15, 2026, 09:32 AM UTC
- identified Oct 14, 2026, 12:00 PM UTC
From **Oct 14th at 2pm**., we are experiencing an issue with identification, users are able to complete the identification flow without any visible error, but the identification is never validated. We are actively trying to resolve the issue, and will provide the next update by an hour.
- resolved Oct 15, 2026, 09:32 AM UTC
We implemented a fix and confirm that the situation is back to normal.
Minor October 4, 2026 LIVE - SEPA Instant Credit Transfers 23m Credit Transfers and Direct Debits (SEPA Instant Credit Transfers)
Started Oct 04, 2026, 04:23 AM UTC· resolved Oct 04, 2026, 04:47 AM UTC
- investigating Oct 04, 2026, 04:23 AM UTC
Starting from 05:00 CET, we experienced a failure in Instant SEPA Credit Transfers, resulting on all SCT Instant to be refused. We are currently investigating the issue and will provide updates accordingly.
- resolved Oct 04, 2026, 04:47 AM UTC
This incident has been resolved.
Minor October 1, 2026 LIVE - Operations 33m Operations
Started Oct 01, 2026, 12:00 PM UTC· resolved Oct 01, 2026, 12:33 PM UTC
- investigating Oct 01, 2026, 12:00 PM UTC
Following internal technical issues experienced earlier today (1 October), partners may experience increased delays in operational tasks, including Onboarding and KYC processing. We are working to catch up with the resulting backlog and appreciate your patience.
- resolved Oct 01, 2026, 12:33 PM UTC
Following internal technical issues experienced earlier today (1 October), partners may experience increased delays in operational tasks, including Onboarding and KYC processing. We are working to catch up with the resulting backlog and appreciate your patience.
Major September 23, 2026 LIVE - Card Payments 1h Cards (Card payments)
Started Sep 23, 2026, 02:04 PM UTC· resolved Sep 23, 2026, 03:05 PM UTC
- investigating Sep 23, 2026, 02:04 PM UTC
Starting from **16h00** we are experiencing a failure in Card Payments, resulting on some Card Transactions to be refused. The issues appear to be related to an outage at a provider. We are currently investigating the issue and will provide the next update by **17h00.**
- monitoring Sep 23, 2026, 02:16 PM UTC
The issue appears to be resolved. We are currently monitoring the status.
- resolved Sep 23, 2026, 03:05 PM UTC
This incident has been resolved.
Minor September 11, 2026 LIVE - International Credit Transfers 5h 59m Cards (Card payments), Credit Transfers and Direct Debits (International Credit Transfers)
Started Sep 11, 2026, 09:57 AM UTC· resolved Sep 11, 2026, 03:56 PM UTC
- investigating Sep 11, 2026, 09:57 AM UTC
Starting from 11h22, we are experiencing a high failure rate on International Credit Transfer-related operations. The issues appear to be related to an outage at a provider. We are currently investigating the issue and will provide the next update by **13h00.**
- identified Sep 11, 2026, 10:12 AM UTC
We can confirm that the incident only impacts outgoing International Credit Transfers. We are awaiting additional analysis on impacted currencies and routes. The next update will be provided before 14h00\.
- identified Sep 11, 2026, 11:58 AM UTC
The incident is ongoing.
- identified Sep 11, 2026, 01:06 PM UTC
The incident is ongoing.
- monitoring Sep 11, 2026, 02:33 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Sep 11, 2026, 03:56 PM UTC
This incident has been resolved.
Minor August 13, 2026 LIVE - Swan API 2m Data Availability (API)
Started Aug 13, 2026, 12:41 PM UTC· resolved Aug 13, 2026, 12:44 PM UTC
- investigating Aug 13, 2026, 12:41 PM UTC
As of 14h48, we are experiencing instability on the Swan API. We are investigating the root cause and will provide an update by 15h30.
- resolved Aug 13, 2026, 12:44 PM UTC
This incident has been resolved.
Minor August 11, 2026 LIVE - SmartPIN Services 1h 55m Cards (Virtual & Physical Card Management)
Started Aug 11, 2026, 03:07 PM UTC· resolved Aug 11, 2026, 05:02 PM UTC
- investigating Aug 11, 2026, 03:07 PM UTC
As of 17h07, we are experiencing an outage of SmartPIN services due to an issue at an upstream provider. Card PINs delivered by SMS may not be available for users. We will provide an update by 18h30\.
- resolved Aug 11, 2026, 06:05 PM UTC
This incident has been resolved.
Minor August 10, 2026 LIVE - Card Management 3h 45m Cards (Virtual & Physical Card Management)
Started Aug 10, 2026, 05:52 AM UTC· resolved Aug 10, 2026, 09:37 AM UTC
- investigating Aug 10, 2026, 05:52 AM UTC
As of 7h52, we are experiencing an issue with card management (Create PIN/get PIN/etc.). We are investigating the incident and will provide the next update before 9h30.
- identified Aug 10, 2026, 07:27 AM UTC
The incident is ongoing. We will provide the next update by 10h30.
- identified Aug 10, 2026, 08:13 AM UTC
The incident is ongoing, and appears to be related to an issue at an upstream provider. We will provide the next update by 11h30\.
- identified Aug 10, 2026, 09:17 AM UTC
The incident is ongoing. We will provide an update before 12h30.
- resolved Aug 10, 2026, 09:37 AM UTC
This incident has been resolved.
Minor August 4, 2026 LIVE - API 1h 27m Data Availability (API)
Started Aug 04, 2026, 10:01 AM UTC· resolved Aug 04, 2026, 11:28 AM UTC
- investigating Aug 04, 2026, 10:01 AM UTC
As of 11:48, we are experiencing a high volume of latency issues on the Swan API. We are investigating the root cause and will provide an update by 12:30\.
- monitoring Aug 04, 2026, 10:20 AM UTC
The incident appears to be resolved. We are currently monitoring the result.
- resolved Aug 04, 2026, 11:28 AM UTC
This incident has been resolved.
Minor June 29, 2026 LIVE - SEPA Instant Credit Transfers (Partial Outage) 1h 39m Credit Transfers and Direct Debits (SEPA Instant Credit Transfers)
Started Jun 29, 2026, 10:16 AM UTC· resolved Jun 29, 2026, 11:55 AM UTC
- investigating Jun 29, 2026, 10:16 AM UTC
Between 12:16 and 13:55CET, we experienced a **partial** outage of **incoming** SEPA Instant Credit Transfers.
- resolved Jun 29, 2026, 11:55 AM UTC
Service has now been restored. This incident has been resolved.
Minor June 28, 2026 As of 8h46 CET, we are experiencing a partial outage of incoming and outgoing SEPA Instant Credit Transfers. For payments where the fallback option is enabled, they will be processed as a standard SEPA transfer. 28m Credit Transfers and Direct Debits (SEPA Instant Credit Transfers)
Started Jun 28, 2026, 06:46 AM UTC· resolved Jun 28, 2026, 07:14 AM UTC
- investigating Jun 28, 2026, 06:46 AM UTC
We are currently investigating this incident.
- resolved Jun 28, 2026, 07:14 AM UTC
This incident has been resolved.
Minor June 28, 2026 LIVE - SEPA Instant Credit Transfer in and out are unavailable 1h 32m Credit Transfers and Direct Debits (SEPA Instant Credit Transfers)
Started Jun 28, 2026, 12:59 AM UTC· resolved Jun 28, 2026, 02:31 AM UTC
- investigating Jun 28, 2026, 12:59 AM UTC
**Starting from 02:59 CET, we experienced a failure in Instant SEPA Credit Transfers, resulting on all SCT Instant to be refused. We are currently investigating the issue and will provide updates accordingly**
- resolved Jun 28, 2026, 02:31 AM UTC
This incident has been resolved.
Minor June 13, 2026 SEPA Instant Payments Disruption 1h 57m Credit Transfers and Direct Debits (SEPA Instant Credit Transfers)
Started Jun 13, 2026, 10:52 PM UTC· resolved Jun 14, 2026, 12:49 AM UTC
- investigating Jun 13, 2026, 10:52 PM UTC
As of 00:52 CET on June 14, we are experiencing an issue with SEPA Instant Payments (incoming and outgoing). We are currently investigating the root cause.
- resolved Jun 14, 2026, 12:49 AM UTC
This incident has been resolved.
Minor May 28, 2026 LIVE - Card Management 4h 7m Cards (Virtual & Physical Card Management)
Started May 28, 2026, 01:42 PM UTC· resolved May 28, 2026, 05:50 PM UTC
- investigating May 28, 2026, 01:42 PM UTC
As of 15h, there is an issue with displaying card numbers virtually. Users may not be able to access card details through Swan Web Banking or partner applications. We are investigating the root cause and will provide an update by 17h.
- identified May 28, 2026, 02:29 PM UTC
We have confirmed that this is due to an outage at an upstream provider. We are monitoring the situation and will provide an update before 17h30.
- monitoring May 28, 2026, 02:50 PM UTC
The outage appears to be fixed. We will continue monitoring to ensure everything has been resolved.
- resolved May 28, 2026, 03:31 PM UTC
This incident has been resolved.
- identified May 28, 2026, 04:21 PM UTC
This issue appears to be occurring again. We are investigating the root cause and will provide an update by 19h30\.
- identified May 28, 2026, 05:13 PM UTC
We are awaiting additional information and will provide an update tomorrow morning.
- resolved May 28, 2026, 05:50 PM UTC
This incident has been resolved.
Major May 18, 2026 LIVE - Qualified Electronic Signature 18m User Acquisition (Onboarding)
Started May 18, 2026, 09:55 AM UTC· resolved May 18, 2026, 10:14 AM UTC
- investigating May 18, 2026, 09:55 AM UTC
From 11h53, QES identification is impacted due to an incident at an upstream provider. Users who require a QES identification step may be unable to proceed. Other identification flows are unaffected.
- monitoring May 18, 2026, 10:14 AM UTC
The issue appears to be resolved. We are monitoring to confirm.
- resolved May 18, 2026, 10:14 AM UTC
This incident has been resolved.
Minor May 12, 2026 LIVE - Web Banking 50m Data Availability (Web-banking)
Started May 12, 2026, 11:10 AM UTC· resolved May 12, 2026, 12:00 PM UTC
- investigating May 12, 2026, 11:10 AM UTC
From 13h10 to 14h, Web Banking was unavailable due to a bug in a recent release. The issue has been identified and a fix has been implemented.
- resolved May 12, 2026, 12:00 PM UTC
This incident has been resolved.
Major May 7, 2026 LIVE - SMS 4d Account Management (User Notification (SMS & Email))
Started May 07, 2026, 07:39 AM UTC· resolved May 11, 2026, 07:53 AM UTC
- investigating May 07, 2026, 07:39 AM UTC
From 9h35, we are experiencing an issue with SMS delivery due to an outage at an upstream provider. End users may not receive requested SMS for actions such as logging into web banking and validating sensitive actions. We will continue to update as the incident develops.
- monitoring May 07, 2026, 08:30 AM UTC
We have routed SMS traffic to an alternate provider. We are continuing to monitor the situation at our primary provider and will provide an update when the incident is resolved.
- monitoring May 07, 2026, 02:34 PM UTC
The provider is continuing to work on fully restoring service. Once service is fully recovered, queued messages from earlier today will be delivered to end users.
- resolved May 11, 2026, 07:53 AM UTC
This incident has been resolved.
Minor April 27, 2026 LIVE - Verification of Payee 3h 47m Overall, Credit Transfers and Direct Debits (Verification of Payee)
Started Apr 27, 2026, 11:15 AM UTC· resolved Apr 27, 2026, 03:02 PM UTC
- investigating Apr 27, 2026, 11:15 AM UTC
As of 13h15, we are experiencing an issue with verification of payee. Users may encounter disruptions in the service. We will update by 14h30 with more information.
- identified Apr 27, 2026, 12:32 PM UTC
This issue is related to an outage at an upstream provider. We are monitoring their status and will provide an update by 15h30.
- monitoring Apr 27, 2026, 12:36 PM UTC
This issue appears to be resolved and we are monitoring the result.
- resolved Apr 27, 2026, 03:02 PM UTC
This incident has been resolved.
Minor April 23, 2026 LIVE - PIN Services 10m Overall, Cards (Virtual & Physical Card Management)
Started Apr 23, 2026, 12:08 PM UTC· resolved Apr 23, 2026, 12:19 PM UTC
- investigating Apr 23, 2026, 12:08 PM UTC
As of 12:56, we are experiencing a provider-side outage of the Get PIN/View PIN action. We will update here by 15h with status.
- resolved Apr 23, 2026, 12:19 PM UTC
This incident has been resolved.
Major April 22, 2026 LIVE - Card Payments 33m Overall, Cards (Card payments)
Started Apr 22, 2026, 12:55 AM UTC· resolved Apr 22, 2026, 01:28 AM UTC
- investigating Apr 22, 2026, 12:55 AM UTC
We are currently experiencing an issue with Card payment. Our teams are actively working to resolve this. Thank you for your patience.
- identified Apr 22, 2026, 01:15 AM UTC
We are continuing to work on a fix for this incident.
- monitoring Apr 22, 2026, 01:17 AM UTC
We implemented a fix and are currently monitoring the result.
- resolved Apr 22, 2026, 01:28 AM UTC
This incident has been resolved.
Minor April 20, 2026 LIVE - French Capital Deposit Onboarding – Overall
Started Apr 20, 2026, 03:35 PM UTC· resolved Apr 20, 2026, 03:35 PM UTC
No vendor updates were posted for this incident.
Minor April 16, 2026 LIVE - Swan Dashboard – Overall
Started Apr 16, 2026, 09:36 AM UTC· resolved Apr 16, 2026, 09:36 AM UTC
No vendor updates were posted for this incident.
Minor April 3, 2026 LIVE - Holiday Time Impacts – Overall
Started Apr 03, 2026, 07:00 AM UTC· resolved Apr 03, 2026, 07:00 AM UTC
No vendor updates were posted for this incident.