Swan experienced a minor incident on April 21, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Apr 21, 2026, 04:03 PM UTC
Type: Incident Duration: 1 hour and 23 minutes Affected Components: Onboarding Apr 21, 16:03:42 GMT+0 - Investigating - As of 17h15, QES (Qualified Electronic Signature) identification is currently impacted due to an incident on our provider's side. End users who are required to complete a QES identification step may be unable to proceed. Other identification flows are not affected. We will provide an update on resolution as soon as we learn more. Apr 21, 17:27:00 GMT+0 - Resolved - As of 19h27, this issue is resolved.