Swan Outage History

Starting from 05:00 CET, we experienced a failure in Instant SEPA Credit Transfers, resulting on all SCT Instant to be refused. We are currently investigating the issue and will provide updates accordingly.

Following internal technical issues experienced earlier today (1 October), partners may experience increased delays in operational tasks, including Onboarding and KYC processing. We are working to catch up with the resulting backlog and appreciate your patience.

Starting from **16h00** we are experiencing a failure in Card Payments, resulting on some Card Transactions to be refused. The issues appear to be related to an outage at a provider. We are currently investigating the issue and will provide the next update by **17h00.**

Starting from 11h22, we are experiencing a high failure rate on International Credit Transfer-related operations. The issues appear to be related to an outage at a provider. We are currently investigating the issue and will provide the next update by **13h00.**

As of 14h48, we are experiencing instability on the Swan API. We are investigating the root cause and will provide an update by 15h30.

As of 17h07, we are experiencing an outage of SmartPIN services due to an issue at an upstream provider. Card PINs delivered by SMS may not be available for users. We will provide an update by 18h30\.

As of 7h52, we are experiencing an issue with card management (Create PIN/get PIN/etc.). We are investigating the incident and will provide the next update before 9h30.

As of 11:48, we are experiencing a high volume of latency issues on the Swan API. We are investigating the root cause and will provide an update by 12:30\.

Between 12:16 and 13:55CET, we experienced a **partial** outage of **incoming** SEPA Instant Credit Transfers.

We are currently investigating this incident.

**Starting from 02:59 CET, we experienced a failure in Instant SEPA Credit Transfers, resulting on all SCT Instant to be refused. We are currently investigating the issue and will provide updates accordingly**

As of 00:52 CET on June 14, we are experiencing an issue with SEPA Instant Payments (incoming and outgoing). We are currently investigating the root cause.

As of 15h, there is an issue with displaying card numbers virtually. Users may not be able to access card details through Swan Web Banking or partner applications. We are investigating the root cause and will provide an update by 17h.

From 11h53, QES identification is impacted due to an incident at an upstream provider. Users who require a QES identification step may be unable to proceed. Other identification flows are unaffected.

From 13h10 to 14h, Web Banking was unavailable due to a bug in a recent release. The issue has been identified and a fix has been implemented.

From 9h35, we are experiencing an issue with SMS delivery due to an outage at an upstream provider. End users may not receive requested SMS for actions such as logging into web banking and validating sensitive actions. We will continue to update as the incident develops.

As of 13h15, we are experiencing an issue with verification of payee. Users may encounter disruptions in the service. We will update by 14h30 with more information.

As of 12:56, we are experiencing a provider-side outage of the Get PIN/View PIN action. We will update here by 15h with status.

We are currently experiencing an issue with Card payment. Our teams are actively working to resolve this. Thank you for your patience.

As of 17h15, QES (Qualified Electronic Signature) identification is currently impacted due to an incident on our provider's side. End users who are required to complete a QES identification step may be unable to proceed. Other identification flows are not affected. We will provide an update on resolution as soon as we learn more.