Swan experienced a minor incident on May 5, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved May 05, 2026, 07:23 AM UTC
Type: Incident Duration: 1 hour and 19 minutes Affected Components: Onboarding May 5, 07:23:00 GMT+0 - Investigating - From 9h23, QES identification is impacted due to an incident at an upstream provider. Users who require a QES identification step may be unable to proceed. Other identification flows are unaffected. We will provide an update by 11h. May 5, 08:42:00 GMT+0 - Resolved - As of 10h42, our provider has confirmed that the incident has been resolved.