Swan experienced a minor incident on May 7, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved May 07, 2026, 07:39 AM UTC
Type: Incident Duration: 4 days and 14 minutes Affected Components: User Notification (SMS & Email) May 7, 07:39:46 GMT+0 - Investigating - From 9h35, we are experiencing an issue with SMS delivery due to an outage at an upstream provider. End users may not receive requested SMS for actions such as logging into web banking and validating sensitive actions. We will continue to update as the incident develops. May 7, 14:34:29 GMT+0 - Monitoring - The provider is continuing to work on fully restoring service. Once service is fully recovered, queued messages from earlier today will be delivered to end users. May 11, 07:53:16 GMT+0 - Resolved - This incident has been resolved. May 7, 08:30:00 GMT+0 - Monitoring - We have routed SMS traffic to an alternate provider. We are continuing to monitor the situation at our primary provider and will provide an update when the incident is resolved.