Swan experienced a minor incident on May 18, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved May 18, 2026, 09:55 AM UTC
Type: Incident Duration: 19 minutes Affected Components: Onboarding May 18, 09:55:31 GMT+0 - Investigating - From 11h53, QES identification is impacted due to an incident at an upstream provider. Users who require a QES identification step may be unable to proceed. Other identification flows are unaffected. May 18, 10:14:03 GMT+0 - Monitoring - The issue appears to be resolved. We are monitoring to confirm. May 18, 10:14:04 GMT+0 - Resolved - This incident has been resolved.