Swan incident

LIVE - Onboarding

Major Ongoing

Swan is currently experiencing a major incident affecting User Acquisition (Onboarding), which began 15h ago. The vendor's full update timeline is below.

Started
Oct 14, 2026, 03:49 PM UTC
Resolved
Ongoing
Duration
● 14h 54m
Detected by Pingoru
Oct 14, 2026, 03:49 PM UTC

Affected components

User Acquisition (Onboarding)

Update timeline

  1. investigating Oct 14, 2026, 03:49 PM UTC

    Starting 14th of October 5:49pm, Onboarding pre-filling is currently unavailable due to maintenance, which may affect onboarding operations. We are investigating the issue and will provide the next update by 6:30pm CET.

  2. investigating Oct 14, 2026, 04:52 PM UTC

    We are continuing our investigation for this incident. We will update you tomorrow morning should we have further details.