Swan experienced a minor incident on May 19, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved May 19, 2026, 04:15 AM UTC
Type: Incident Duration: 20 hours and 23 minutes Affected Components: SEPA Instant Credit Transfers May 19, 14:54:34 GMT+0 - Identified - The situation is improving but some instability remains. As operations resume, some transfer are expected to be rejected. We will provide a final status update for the day before 18h30\. May 19, 16:00:53 GMT+0 - Identified - The incident at our provider is ongoing, with remediation scheduled for later this evening. We will update here first thing tomorrow morning with the status. May 19, 16:37:27 GMT+0 - Identified - A fix for this incident will be implemented between 00h00 and 2h00 this evening, 20 May. As a result of the work, incoming and outgoing SEPA Instant Credit Transfers will be unstable or unreachable during this time. We will continue to monitor the situation overnight and will provide an update early tomorrow morning. May 19, 04:15:00 GMT+0 - Investigating - As of **6h15** CET, we are experiencing a **partial** outage of **incoming& outgoing** SEPA Instant Credit Transfers. For payments where the fallback option is enabled, they will be processed as a standard SEPA transfer. We are currently investigating the issue and will provide the next update by 11h. May 19, 09:15:50 GMT+0 - Identified - The situation with our provider is ongoing and appears to be a total outage of incoming and outgoing Instant Credit Transfers. We are monitoring the situation and will provide the next update by 13h. May 19, 10:51:00 GMT+0 - Identified - The incident is ongoing. We will provide the next update before 15h. May 19, 10:57:41 GMT+0 - Identified - International Credit Transfer execution is also impacted by this outage. International Transfers will be scheduled but not executed until the incident has resolved. May 19, 12:25:44 GMT+0 - Identified - Incoming Instant Credit Transfers appear to have recovered, while outgoing transfers remain blocked. We will provide the next update before 16h30\. May 20, 00:38:00 GMT+0 - Resolved - As of 2h38 this morning, the situation has been resolved. Failed actions can be retried to proceed.