Issue with Shared Data pages
Timeline · 1 update
- resolved Jul 30, 2026, 01:00 PM UTC
We experienced an issue were Shared Data pages were unreachable for 20min
SurveyMonkey Outage History
SurveyMonkey is up right nowSurveyMonkey had 51 outages in the last 2 years totaling 129h 34m of downtime — averaging 2.1 incidents per month.
There were 51 SurveyMonkey outages since July 28, 2025 totaling 129h 34m of downtime. Each is summarised below — incident details, duration, and resolution information.
Unable to load question summaries or shared data pages.
Affected: SurveyMonkey
Timeline · 2 updates
- identified Jul 20, 2026, 05:48 PM UTC
at 10:22 AM pst an issue with the loading of shared data pages was identified.
- resolved Jul 20, 2026, 05:49 PM UTC
This incident has been resolved.
Customers are unable to contact support through our Help Center chatbot
Affected: SurveyMonkey
Timeline · 4 updates
- investigating Jul 14, 2026, 07:07 PM UTC
This issue is preventing customers from reaching a live agent or submitting an email support case through it. Users will see "There was an issues connecting to support. Please try again later" or "There was a technical issue connecting you to our support team. Please try again later". We're aware and looking into it.
- identified Jul 14, 2026, 07:58 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 14, 2026, 08:00 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 14, 2026, 08:06 PM UTC
This incident has been resolved.
SurveyMonkey 'Home' page unavailable for US/CA customers
Affected: SurveyMonkey
Timeline · 2 updates
- investigating Jul 06, 2026, 12:33 PM UTC
The SurveyMonkey homepage is currently inaccessible for some regions. Our team is actively investigating the issue to resolve it as quickly as possible. Thank you for your patience!
- resolved Jul 06, 2026, 02:04 PM UTC
This incident has been resolved.
Issue Impacting Exporting for Canadian SurveyMonkey Accounts
Timeline · 1 update
- resolved Jul 01, 2026, 01:06 AM UTC
There was an issue impacting SurveyMonkey accounts hosted on our Canadian data centres, where users faced issues with exporting survey results from 10:48AM to 1:15AM (PST). This issue is now resolved and exporting should work correctly now.
[MRx] Analyze page is not showing Major US regional data within responses collected
Affected: SurveyMonkey
Timeline · 3 updates
- investigating Jun 25, 2026, 10:22 AM UTC
⚠️ We're aware of an issue impacting Analyze page, and we are investigating the cause.
- identified Jun 26, 2026, 04:38 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jun 28, 2026, 11:44 PM UTC
This incident has been resolved.
Issue with Log In page
Affected: SurveyMonkey
Timeline · 3 updates
- investigating Jun 23, 2026, 08:08 PM UTC
We are currently investigating an issue preventing users from logging in to SurveyMonkey.
- monitoring Jun 23, 2026, 08:43 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 23, 2026, 08:55 PM UTC
This incident has been resolved.
Degraded performance across the site
Affected: SurveyMonkey
Timeline · 3 updates
- investigating Jun 11, 2026, 11:28 PM UTC
⚠️ We're aware of an issue impacting the site, and we are investigating the cause.
- monitoring Jun 11, 2026, 11:39 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 11, 2026, 11:41 PM UTC
This incident has been resolved.
Google Sheets Add-on is Inaccessible
Timeline · 3 updates
- investigating Jun 10, 2026, 03:26 PM UTC
We are currently investigating this issue.
- identified Jun 10, 2026, 05:09 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jun 10, 2026, 05:15 PM UTC
This incident has been resolved.
Delays In Response Submission into Surveys
Affected: SurveyMonkey
Timeline · 3 updates
- investigating Jun 08, 2026, 06:57 PM UTC
We are currently investigating the issue.
- monitoring Jun 08, 2026, 07:21 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 08, 2026, 11:54 PM UTC
This incident has been resolved.
Unable to search SurveyMonkey Help Center articles
Affected: SurveyMonkey
Timeline · 2 updates
- investigating Jun 08, 2026, 06:37 PM UTC
We are currently investigating this issue.
- resolved Jun 10, 2026, 06:32 AM UTC
The help center search issue has been resolved.
Display Issues with NPS Gauge in Analyze
Affected: SurveyMonkey
Timeline · 3 updates
- investigating Jun 04, 2026, 06:53 PM UTC
⚠️ We're aware of an issue impacting how our NPS questions displays on the Analyze page, and we are investigating the cause.
- investigating Jun 04, 2026, 06:54 PM UTC
We are continuing to investigate this issue.
- resolved Jun 04, 2026, 10:23 PM UTC
This incident has been resolved.
SurveyMonkey Help Center is Down
Affected: SurveyMonkey
Timeline · 4 updates
- investigating May 28, 2026, 05:03 AM UTC
SurveyMonkey's Help Center (https://help.surveymonkey.com/) is currently down for most users.
- identified May 28, 2026, 05:05 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 28, 2026, 05:09 AM UTC
Help Center should be loading now. We're monitoring.
- resolved May 28, 2026, 05:13 AM UTC
This incident has been resolved. Help Center should load normally.
Analyze Navigation Header Missing
Affected: SurveyMonkey
Timeline · 2 updates
- investigating May 07, 2026, 06:23 PM UTC
⚠️ We're aware of an issue impacting Analyze page and the ability to access the individual responses, and we are investigating the cause.
- resolved May 07, 2026, 08:02 PM UTC
This issue has been resolved.
Question Summaries incorrectly displaying response count
Affected: SurveyMonkey
Timeline · 2 updates
- investigating Apr 27, 2026, 11:00 PM UTC
We are currently investigating this issue.
- resolved Apr 27, 2026, 11:18 PM UTC
This incident has been resolved.
Copied surveys drafts not appearing in survey list
Affected: SurveyMonkey
Timeline · 5 updates
- investigating Apr 24, 2026, 09:24 PM UTC
We are currently investigating this issue.
- investigating Apr 24, 2026, 10:49 PM UTC
We’ve identified an issue where surveys created using “Make a copy”/"Copy existing" may not appear in the survey list if a collector isn’t created, even though a draft version is generated in the background. We’re currently investigating the root cause and will share updates as soon as we have more information.
- identified Apr 24, 2026, 11:28 PM UTC
The issue has been identified and a fix is being implemented.
- identified Apr 25, 2026, 12:48 AM UTC
The issue has been resolved for new copies of surveys, and we are working to address the backlog of copied surveys.
- resolved Apr 25, 2026, 02:28 AM UTC
This issue has been resolved, and copies of surveys should be appearing in the survey list on the homepage.
App listing cannot be updated on SurveyMonkey
Affected: SurveyMonkey
Timeline · 2 updates
- identified Apr 24, 2026, 12:19 PM UTC
We are currently investigating an issue preventing users in all regions from updating their App listing on the Developer portal of SurveyMonkey.
- resolved Apr 24, 2026, 02:19 PM UTC
This incident has been resolved.
TURF and Empirical Bayes not working on MaxDiff surveys
Affected: SurveyMonkey
Timeline · 2 updates
- investigating Apr 24, 2026, 08:40 AM UTC
We are currently investigating this issue.
- resolved Apr 24, 2026, 02:45 PM UTC
This incident has been resolved.
Delays in Email delivery (i.e. Email Invitations, Reminders, Thank You emails)
Affected: SurveyMonkey
Timeline · 3 updates
- investigating Apr 23, 2026, 03:40 PM UTC
We are currently investigating this issue.
- monitoring Apr 23, 2026, 04:09 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 23, 2026, 04:21 PM UTC
This incident has been resolved.
Delays in Collector Emails Being Sent Out
Affected: SurveyMonkey
Timeline · 1 update
- investigating Apr 23, 2026, 03:39 PM UTC
We are currently investigating this issue.
EU Customers unable to access Help Center and Chat Support
Affected: SurveyMonkey
Timeline · 2 updates
- investigating Apr 23, 2026, 03:34 PM UTC
We are currently investigating this issue.
- resolved Apr 23, 2026, 04:16 PM UTC
This incident has been resolved.
Intermittent error when logging in
Affected: SurveyMonkey
Timeline · 2 updates
- investigating Apr 22, 2026, 06:56 PM UTC
We are currently investigating this issue.
- resolved Apr 22, 2026, 07:13 PM UTC
This incident has been resolved.
Audience preview tool inaccessible for logged out customers.
Affected: SurveyMonkey
Timeline · 2 updates
- identified Apr 21, 2026, 03:27 PM UTC
We are aware of an issue with the Audience preview tool showing an error when attempting to access. This issue is only impacting logged out customers. If you login, the tool should work as normal. We are currently working on a solution for this issue.
- resolved Apr 21, 2026, 08:41 PM UTC
This incident has been resolved.
Low survey completion rate for RewardsApp Surveys with Advanced-Logic
Affected: SurveyMonkey
Timeline · 3 updates
- investigating Apr 15, 2026, 02:45 PM UTC
We are currently investigating an issue where RewardApp surveys with advanced logic may prevent respondents from starting the survey, resulting in lower completion rates. Our team is actively working to identify the root cause and will provide updates as more information becomes available.
- identified Apr 15, 2026, 03:33 PM UTC
The cause has been identified and a fix is being implemented.
- resolved Apr 15, 2026, 05:20 PM UTC
This issue has been resolved!
Errors showing on Analyze charts
Affected: SurveyMonkey
Timeline · 4 updates
- identified Apr 13, 2026, 03:35 PM UTC
We are aware of an issue that's causing errors to show on the Analyze page. We've isolated the problem and our teams are working to resolve the issue as quickly as possible.
- identified Apr 13, 2026, 03:51 PM UTC
A workaround has been applied. An Analyze update as been temporarily disabled. Now charts are loading using the older version without errors showing.
- monitoring Apr 13, 2026, 05:00 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 13, 2026, 06:44 PM UTC
This incident has been resolved.