SurveyMonkey incident

Customers are unable to contact support through our Help Center chatbot

Major Resolved View vendor source →

SurveyMonkey experienced a major incident on July 14, 2026 affecting SurveyMonkey, lasting 58m. The incident has been resolved; the full update timeline is below.

Started
Jul 14, 2026, 07:07 PM UTC
Resolved
Jul 14, 2026, 08:06 PM UTC
Duration
58m
Detected by Pingoru
Jul 14, 2026, 07:07 PM UTC

Affected components

SurveyMonkey

Update timeline

  1. investigating Jul 14, 2026, 07:07 PM UTC

    This issue is preventing customers from reaching a live agent or submitting an email support case through it. Users will see "There was an issues connecting to support. Please try again later" or "There was a technical issue connecting you to our support team. Please try again later". We're aware and looking into it.

  2. identified Jul 14, 2026, 07:58 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 14, 2026, 08:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 14, 2026, 08:06 PM UTC

    This incident has been resolved.