SurveyMonkey had 51 outages in the last 2 years totaling 132h 20m of downtime — averaging 2.1 incidents per month.
There were 51 SurveyMonkey outages since July 23, 2025 totaling 132h 20m of downtime. Each is summarised below — incident details, duration, and resolution information.
at 10:22 AM pst an issue with the loading of shared data pages was identified.
This incident has been resolved.
This issue is preventing customers from reaching a live agent or submitting an email support case through it. Users will see "There was an issues connecting to support. Please try again later" or "There was a technical issue connecting you to our support team. Please try again later". We're aware and looking into it.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The SurveyMonkey homepage is currently inaccessible for some regions. Our team is actively investigating the issue to resolve it as quickly as possible. Thank you for your patience!
This incident has been resolved.
There was an issue impacting SurveyMonkey accounts hosted on our Canadian data centres, where users faced issues with exporting survey results from 10:48AM to 1:15AM (PST). This issue is now resolved and exporting should work correctly now.
⚠️ We're aware of an issue impacting Analyze page, and we are investigating the cause.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently investigating an issue preventing users from logging in to SurveyMonkey.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
⚠️ We're aware of an issue impacting the site, and we are investigating the cause.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently investigating the issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
The help center search issue has been resolved.
⚠️ We're aware of an issue impacting how our NPS questions displays on the Analyze page, and we are investigating the cause.
We are continuing to investigate this issue.
This incident has been resolved.
SurveyMonkey's Help Center (https://help.surveymonkey.com/) is currently down for most users.
The issue has been identified and a fix is being implemented.
Help Center should be loading now. We're monitoring.
This incident has been resolved. Help Center should load normally.
⚠️ We're aware of an issue impacting Analyze page and the ability to access the individual responses, and we are investigating the cause.
This issue has been resolved.
We are currently investigating this issue.
This incident has been resolved.
We are currently investigating this issue.
We’ve identified an issue where surveys created using “Make a copy”/"Copy existing" may not appear in the survey list if a collector isn’t created, even though a draft version is generated in the background. We’re currently investigating the root cause and will share updates as soon as we have more information.
The issue has been identified and a fix is being implemented.
The issue has been resolved for new copies of surveys, and we are working to address the backlog of copied surveys.
This issue has been resolved, and copies of surveys should be appearing in the survey list on the homepage.
We are currently investigating an issue preventing users in all regions from updating their App listing on the Developer portal of SurveyMonkey.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
We are currently investigating this issue.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
We are aware of an issue with the Audience preview tool showing an error when attempting to access. This issue is only impacting logged out customers. If you login, the tool should work as normal. We are currently working on a solution for this issue.
This incident has been resolved.
We are currently investigating an issue where RewardApp surveys with advanced logic may prevent respondents from starting the survey, resulting in lower completion rates. Our team is actively working to identify the root cause and will provide updates as more information becomes available.
The cause has been identified and a fix is being implemented.
This issue has been resolved!
We are aware of an issue that's causing errors to show on the Analyze page. We've isolated the problem and our teams are working to resolve the issue as quickly as possible.
A workaround has been applied. An Analyze update as been temporarily disabled. Now charts are loading using the older version without errors showing.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.