Superloop Outage History

Superloop major outage View live status →

Superloop had 376 outages in the last 2 years totaling 3461h 13m of downtime — averaging 15 incidents per month.

There were 376 Superloop outages since February 23, 2026 totaling 3461h 13m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://smart-status.superloop.com

Notice August 3, 2026

266-269 North Terrace Adelaide, SA 5000 - Degraded Performance

Detected by Pingoru
Aug 03, 2026, 04:02 AM UTC
Resolved
Aug 03, 2026, 12:30 PM UTC
Duration
8h 28m
Affected: Australia & New Zealand (SA Managed Wi-Fi)
Timeline · 3 updates
  1. investigating Aug 03, 2026, 04:02 AM UTC

    Network Operations is currently investigating a Degraded Performance at 266-269 North Terrace Adelaide, SA 5000

  2. monitoring Aug 03, 2026, 05:32 AM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Aug 03, 2026, 12:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 3, 2026

96 Edmund Rice Drive Southport, QLD 4215 - Degraded Performance

Detected by Pingoru
Aug 03, 2026, 03:23 AM UTC
Resolved
Aug 03, 2026, 06:51 AM UTC
Duration
3h 27m
Affected: Australia & New Zealand (QLD Managed Wi-Fi)
Timeline · 2 updates
  1. investigating Aug 03, 2026, 03:23 AM UTC

    Network Operations is currently investigating a Degraded Performance at 96 Edmund Rice Drive Southport, QLD 4215

  2. resolved Aug 03, 2026, 06:51 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 2, 2026

Shop 11D Goodman Plaza Military Road East Lismore, NSW 2480 - Degraded Performance

Detected by Pingoru
Aug 02, 2026, 08:50 AM UTC
Resolved
Aug 03, 2026, 09:52 AM UTC
Duration
1d 1h
Affected: Australia & New Zealand (NSW Managed Wi-Fi)
Timeline · 3 updates
  1. investigating Aug 02, 2026, 08:50 AM UTC

    Network Operations is currently investigating a Degraded Performance at Shop 11D Goodman Plaza Military Road East Lismore, NSW 2480

  2. monitoring Aug 02, 2026, 06:23 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Aug 03, 2026, 09:52 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 2, 2026

90 South St, Murdoch, WA - Site Outage

Detected by Pingoru
Aug 02, 2026, 07:57 AM UTC
Resolved
Aug 02, 2026, 11:50 AM UTC
Duration
3h 53m
Affected: Australia & New Zealand (WA Managed Wi-Fi)
Timeline · 3 updates
  1. investigating Aug 02, 2026, 07:57 AM UTC

    Network Operations is currently investigating a sitewide service interruption at 90 South St, Murdoch, WA

  2. monitoring Aug 02, 2026, 08:09 AM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Aug 02, 2026, 11:50 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 1, 2026

203 North Terrace, Adelaide, South Australia 5000 - Partial Outage

Detected by Pingoru
Aug 01, 2026, 04:49 PM UTC
Resolved
Aug 02, 2026, 02:53 AM UTC
Duration
10h 4m
Affected: Australia & New Zealand (SA Managed Wi-Fi)
Timeline · 4 updates
  1. investigating Aug 01, 2026, 04:49 PM UTC

    Network Operations is currently investigating a Degraded Performance at 203 North Terrace, Adelaide, South Australia 5000

  2. investigating Aug 01, 2026, 06:30 PM UTC

    We are currently investigating this incident.

  3. identified Aug 01, 2026, 11:18 PM UTC

    The site has been contacted. No staff are available on-site today. They will inspect the issue on Monday and provide an update once available.

  4. resolved Aug 02, 2026, 02:53 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 31, 2026

5 Fishermans Rd, Maroochydore 4558 - Site Outage

Detected by Pingoru
Jul 31, 2026, 04:57 AM UTC
Resolved
Sep 22, 2026, 08:02 PM UTC
Duration
53d 15h
Affected: Australia & New Zealand (QLD Managed Wi-Fi)
Timeline · 2 updates
  1. investigating Jul 31, 2026, 04:57 AM UTC

    Network Operations is currently investigating a sitewide service interruption at 5 Fishermans Rd, Maroochydore 4558

  2. identified Sep 21, 2026, 02:53 AM UTC

    We are continuing to work on a fix for this incident.

Read the full incident report →

Notice July 31, 2026

Q2 Login Portal - Degraded Performance

Detected by Pingoru
Jul 31, 2026, 01:00 AM UTC
Resolved
Jul 31, 2026, 12:27 PM UTC
Duration
11h 27m
Affected: Core Systems (Q2 Platform)
Timeline · 4 updates
  1. investigating Jul 31, 2026, 01:00 AM UTC

    Our systems are experiencing a critical issue affecting the Login Portal. Our Network Operations are currently investigating and working towards a resolution.

  2. monitoring Jul 31, 2026, 02:02 AM UTC

    We implemented a fix and are currently monitoring the result.

  3. monitoring Jul 31, 2026, 05:58 AM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved Jul 31, 2026, 12:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 30, 2026

339 Swanston St, Melbourne, Victoria 3000 - Degraded Performance

Detected by Pingoru
Jul 30, 2026, 11:01 PM UTC
Resolved
Jul 31, 2026, 12:21 PM UTC
Duration
13h 20m
Affected: Australia & New Zealand (VIC Managed Wi-Fi)
Timeline · 4 updates
  1. investigating Jul 30, 2026, 11:01 PM UTC

    Network Operations is currently investigating a Degraded Performance at 339 Swanston St, Melbourne, Victoria 3000

  2. identified Jul 30, 2026, 11:01 PM UTC

    Power has been tripped to the networking equipment and monitoring power outage in the area.

  3. monitoring Jul 31, 2026, 09:18 AM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved Jul 31, 2026, 12:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 30, 2026

12-18 Synagogue Place Adelaide, SA 5000 - Site Outage

Detected by Pingoru
Jul 30, 2026, 05:29 PM UTC
Resolved
Jul 31, 2026, 12:28 AM UTC
Duration
6h 58m
Affected: Australia & New Zealand (SA Managed Wi-Fi)
Timeline · 3 updates
  1. investigating Jul 30, 2026, 05:29 PM UTC

    Network Operations is currently investigating a sitewide service interruption at 12-18 Synagogue Place Adelaide, SA 5000

  2. identified Jul 30, 2026, 05:40 PM UTC

    We are continuing to work on a fix for this incident.

  3. resolved Jul 31, 2026, 12:28 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 30, 2026

15 Synagogue Pl, Adelaide, South Australia 5000 - Site Outage

Detected by Pingoru
Jul 30, 2026, 05:10 PM UTC
Resolved
Jul 31, 2026, 12:27 AM UTC
Duration
7h 16m
Affected: Australia & New Zealand (SA Managed Wi-Fi)
Timeline · 4 updates
  1. investigating Jul 30, 2026, 05:10 PM UTC

    Network Operations is currently investigating a sitewide service interruption at 15 Synagogue Pl, Adelaide, South Australia 5000

  2. identified Jul 30, 2026, 05:59 PM UTC

    We are continuing to work on a fix for this incident.

  3. monitoring Jul 30, 2026, 08:39 PM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved Jul 31, 2026, 12:27 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 30, 2026

203 North Terrace Adelaide SA 5000 - Site Outage

Detected by Pingoru
Jul 30, 2026, 04:55 PM UTC
Resolved
Jul 31, 2026, 12:18 AM UTC
Duration
7h 23m
Affected: Australia & New Zealand (SA Managed Wi-Fi)
Timeline · 4 updates
  1. investigating Jul 30, 2026, 04:55 PM UTC

    Network Operations is currently investigating a sitewide service interruption at 203 North Terrace Adelaide SA 5000.

  2. identified Jul 30, 2026, 06:00 PM UTC

    We are continuing to work on a fix for this incident.

  3. monitoring Jul 30, 2026, 08:05 PM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved Jul 31, 2026, 12:18 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 30, 2026

Systems Outage - Monitoring Platforms

Detected by Pingoru
Jul 30, 2026, 12:55 AM UTC
Resolved
Jul 30, 2026, 04:12 AM UTC
Duration
3h 16m
Affected: Core Systems (Q2 Platform)
Timeline · 3 updates
  1. investigating Jul 30, 2026, 12:55 AM UTC

    Our Network Operations team are investigating a systems issue affecting our Monitoring platforms.

  2. monitoring Jul 30, 2026, 02:57 AM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Jul 30, 2026, 04:12 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 28, 2026

73 Albert Ave, Chatswood NSW 2067 - Planned Power Outage

Detected by Pingoru
Jul 28, 2026, 11:17 PM UTC
Resolved
Jul 29, 2026, 06:11 AM UTC
Duration
6h 54m
Affected: Australia & New Zealand (NSW Managed Wi-Fi)
Timeline · 3 updates
  1. identified Jul 28, 2026, 11:17 PM UTC

    A planned power outage at 73 Albert Ave, Chatswood NSW 2067 is affecting our network services. Power and network services are expected to be restored by 2:00 PM AEST by local utility provider.

  2. monitoring Jul 29, 2026, 04:13 AM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Jul 29, 2026, 06:11 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 27, 2026

51 Palm Creek Rd, Tanawha QLD 4554 - Site Outage

Detected by Pingoru
Jul 27, 2026, 07:48 PM UTC
Resolved
Jul 27, 2026, 11:35 PM UTC
Duration
3h 47m
Affected: Australia & New Zealand (QLD Managed Wi-Fi)
Timeline · 2 updates
  1. investigating Jul 27, 2026, 07:48 PM UTC

    Network Operations is currently investigating a sitewide service interruption at 51 Palm Creek Rd, Tanawha QLD 4554

  2. resolved Jul 27, 2026, 11:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 27, 2026

90 Carillon Ave Newtown Newtown, NSW 2042 - Degraded Performance

Detected by Pingoru
Jul 27, 2026, 01:19 AM UTC
Resolved
Jul 27, 2026, 09:53 AM UTC
Duration
8h 34m
Affected: Australia & New Zealand (NSW Managed Wi-Fi)
Timeline · 3 updates
  1. investigating Jul 27, 2026, 01:19 AM UTC

    Network Operations is currently investigating a Degraded Performance at 90 Carillon Ave Newtown Newtown, NSW 2042

  2. monitoring Jul 27, 2026, 08:10 AM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Jul 27, 2026, 09:53 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 26, 2026

80 Coronation Av, Nambour, Queensland 4560, Australia - Degraded Performance

Detected by Pingoru
Jul 26, 2026, 04:40 AM UTC
Resolved
Jul 28, 2026, 05:08 AM UTC
Duration
2d
Affected: Australia & New Zealand (QLD Managed Wi-Fi)
Timeline · 2 updates
  1. investigating Jul 26, 2026, 04:40 AM UTC

    Network Operations is currently investigating a Degraded Performance at 80 Coronation Av, Nambour, Queensland 4560, Australia

  2. resolved Jul 28, 2026, 05:08 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 25, 2026

2 Laurence St St Lucia Brisbane, QLD 4067 - Site Outage

Detected by Pingoru
Jul 25, 2026, 10:05 AM UTC
Resolved
Jul 25, 2026, 07:14 PM UTC
Duration
9h 9m
Affected: Australia & New Zealand (QLD Managed Wi-Fi)
Timeline · 3 updates
  1. investigating Jul 25, 2026, 10:05 AM UTC

    Network Operations is currently investigating a partial service interruption at 2 Laurence St St Lucia Brisbane, QLD 4067

  2. monitoring Jul 25, 2026, 03:31 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Jul 25, 2026, 07:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 25, 2026

47 Munro Street, St Lucia, Queensland 4067 - Site Outage

Detected by Pingoru
Jul 25, 2026, 10:03 AM UTC
Resolved
Jul 25, 2026, 03:27 PM UTC
Duration
5h 24m
Affected: Australia & New Zealand (QLD Managed Wi-Fi)
Timeline · 2 updates
  1. investigating Jul 25, 2026, 10:03 AM UTC

    Network Operations is currently investigating a partial service interruption at 47 Munro Street, St Lucia, Queensland 4067

  2. resolved Jul 25, 2026, 03:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 23, 2026

71 Devonport Road, Tauranga - Partial Outage

Detected by Pingoru
Jul 23, 2026, 09:14 PM UTC
Resolved
Aug 03, 2026, 06:55 AM UTC
Duration
10d 9h
Affected: Australia & New Zealand (NZ Managed Wi-Fi)
Timeline · 3 updates
  1. investigating Jul 23, 2026, 09:14 PM UTC

    Network Operations is currently investigating a sitewide service interruption at 71 Devonport Road, Tauranga

  2. identified Jul 23, 2026, 09:15 PM UTC

    Power has been tripped to the networking equipment due to an unplanned power outage.

  3. monitoring Jul 24, 2026, 12:13 AM UTC

    We implemented a fix and are currently monitoring the result.

Read the full incident report →

Notice July 23, 2026

116 Main Dr, Macleod, Victoria 3085, Australia- Site Outage

Detected by Pingoru
Jul 23, 2026, 04:11 AM UTC
Resolved
Jul 23, 2026, 06:58 AM UTC
Duration
2h 46m
Affected: Australia & New Zealand (VIC Managed Wi-Fi)
Timeline · 2 updates
  1. investigating Jul 23, 2026, 04:11 AM UTC

    Network Operations is currently investigating a sitewide service interruption at 116 Main Dr, Macleod, Victoria 3085, Australia

  2. resolved Jul 23, 2026, 06:58 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 22, 2026

Kent Street, Bentley, Western Australia, 6102 - Site Outage

Detected by Pingoru
Jul 22, 2026, 11:42 AM UTC
Resolved
Jul 23, 2026, 10:11 PM UTC
Duration
1d 10h
Affected: Australia & New Zealand (WA Managed Wi-Fi)
Timeline · 3 updates
  1. investigating Jul 22, 2026, 11:42 AM UTC

    Network Operations is currently investigating a sitewide partial service interruption at Kent Street, Bentley, Western Australia, 6102

  2. monitoring Jul 22, 2026, 02:20 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Jul 23, 2026, 10:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 22, 2026

SHA 14 Spring Street - Site Outage

Detected by Pingoru
Jul 22, 2026, 09:52 AM UTC
Resolved
Jul 22, 2026, 11:50 AM UTC
Duration
1h 58m
Affected: Australia & New Zealand (VIC Managed Wi-Fi)
Timeline · 2 updates
  1. investigating Jul 22, 2026, 09:52 AM UTC

    Network Operations is currently investigating a sitewide service interruption at SHA 14 Spring Street

  2. monitoring Jul 22, 2026, 10:18 AM UTC

    We implemented a fix and are currently monitoring the result.

Read the full incident report →

Minor July 19, 2026

1 Melrose Parade, Maroochydore Queensland 455 - Partial Outage

Detected by Pingoru
Jul 19, 2026, 11:32 PM UTC
Resolved
Sep 22, 2026, 08:02 PM UTC
Duration
64d 20h
Affected: Australia & New Zealand (QLD Managed Wi-Fi)
Timeline · 2 updates
  1. investigating Jul 19, 2026, 11:32 PM UTC

    Network Operations is currently investigating a Partial Outage at 1 Melrose Parade, Maroochydore Queensland 455

  2. identified Sep 21, 2026, 02:52 AM UTC

    We are continuing to work on a fix for this incident.

Read the full incident report →

Notice July 19, 2026

Beach Rd Apia, Samoa - Site Outage

Detected by Pingoru
Jul 19, 2026, 08:13 PM UTC
Resolved
Jul 19, 2026, 10:13 PM UTC
Duration
1h 59m
Affected: Pacific Island Region (Samoa Managed Wi-Fi)
Timeline · 3 updates
  1. investigating Jul 19, 2026, 08:13 PM UTC

    Network Operations is currently investigating a sitewide service interruption at Beach Rd Apia, Samoa

  2. monitoring Jul 19, 2026, 08:47 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Jul 19, 2026, 10:13 PM UTC

    This incident has been resolved.

Read the full incident report →