Superloop incident

339 Swanston St, Melbourne, Victoria 3000 - Degraded Performance

Notice Resolved

Superloop experienced a notice incident on July 30, 2026 affecting Australia & New Zealand (VIC Managed Wi-Fi), lasting 13h 20m. The incident has been resolved; the full update timeline is below.

Started
Jul 30, 2026, 11:01 PM UTC
Resolved
Jul 31, 2026, 12:21 PM UTC
Duration
13h 20m
Detected by Pingoru
Jul 30, 2026, 11:01 PM UTC

Affected components

Australia & New Zealand (VIC Managed Wi-Fi)

Update timeline

  1. investigating Jul 30, 2026, 11:01 PM UTC

    Network Operations is currently investigating a Degraded Performance at 339 Swanston St, Melbourne, Victoria 3000

  2. identified Jul 30, 2026, 11:01 PM UTC

    Power has been tripped to the networking equipment and monitoring power outage in the area.

  3. monitoring Jul 31, 2026, 09:18 AM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved Jul 31, 2026, 12:21 PM UTC

    This incident has been resolved.