Superloop incident

Q2 Login Portal - Degraded Performance

Notice Resolved

Superloop experienced a notice incident on July 31, 2026 affecting Core Systems (Q2 Platform), lasting 11h 27m. The incident has been resolved; the full update timeline is below.

Started
Jul 31, 2026, 01:00 AM UTC
Resolved
Jul 31, 2026, 12:27 PM UTC
Duration
11h 27m
Detected by Pingoru
Jul 31, 2026, 01:00 AM UTC

Affected components

Core Systems (Q2 Platform)

Update timeline

  1. investigating Jul 31, 2026, 01:00 AM UTC

    Our systems are experiencing a critical issue affecting the Login Portal. Our Network Operations are currently investigating and working towards a resolution.

  2. monitoring Jul 31, 2026, 02:02 AM UTC

    We implemented a fix and are currently monitoring the result.

  3. monitoring Jul 31, 2026, 05:58 AM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved Jul 31, 2026, 12:27 PM UTC

    This incident has been resolved.