Superloop Outage History

Superloop major outage View live status →

Superloop had 376 outages in the last 2 years totaling 117h 16m of downtime — averaging 15 incidents per month.

There were 376 Superloop outages since February 23, 2026 totaling 117h 16m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://smart-status.superloop.com

Major August 21, 2026

61 Explorer Drive, Albany Creek, QLD, 4035 - Site Outage

Detected by Pingoru
Aug 21, 2026, 07:48 AM UTC
Resolved
Aug 21, 2026, 07:48 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 21, 2026, 07:48 AM UTC

    Type: Incident Affected Components: QLD Managed Wi-Fi Aug 21, 07:48:15 GMT+0 - Investigating - Network Operations is currently investigating a Site Outage affecting **61 Explorer Drive, Albany Creek, QLD, 4035**

Read the full incident report →

Minor August 20, 2026

5 Lincoln Sq S, Carlton, Victoria 3053 - Degraded Performance

Detected by Pingoru
Aug 20, 2026, 06:25 PM UTC
Resolved
Aug 20, 2026, 06:25 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 20, 2026, 06:25 PM UTC

    Type: Incident Affected Components: VIC Managed Wi-Fi Aug 20, 18:25:38 GMT+0 - Investigating - Network Operations is currently investigating a Degraded Performance at 5 Lincoln Sq S, Carlton, Victoria 3053

Read the full incident report →

Major August 20, 2026

25 Peachester Rd, Beerwah QLD 4519 - Site Outage

Detected by Pingoru
Aug 20, 2026, 03:35 PM UTC
Resolved
Aug 20, 2026, 03:35 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 20, 2026, 03:35 PM UTC

    Type: Incident Affected Components: QLD Managed Wi-Fi Aug 20, 15:35:32 GMT+0 - Investigating - Network Operations is currently investigating a sitewide service interruption at 25 Peachester Rd, Beerwah QLD 4519

Read the full incident report →

Major August 20, 2026

7 Studley Park Road, Kew, Melbourne, VIC 3101 - Site Outage

Detected by Pingoru
Aug 20, 2026, 02:26 PM UTC
Resolved
Aug 20, 2026, 02:26 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 20, 2026, 02:26 PM UTC

    Type: Incident Affected Components: VIC Managed Wi-Fi Aug 20, 14:26:18 GMT+0 - Investigating - Network Operations is currently investigating a sitewide service interruption at 7 Studley Park Road, Kew, Melbourne, VIC 3101

Read the full incident report →

Minor August 17, 2026

Gate 2 High Street Randwick, NSW, 2031 - Degraded Performance

Detected by Pingoru
Aug 17, 2026, 03:00 AM UTC
Resolved
Aug 17, 2026, 03:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 17, 2026, 03:00 AM UTC

    Type: Incident Affected Components: NSW Managed Wi-Fi Aug 17, 03:00:44 GMT+0 - Investigating - Network Operations is currently investigating a Degraded Performance at UNSW Village, Gate 2 High Street Randwick, NSW, 2031

Read the full incident report →

Major August 17, 2026

5 O'Reily Ave, Te Aro, Wellington 6011 - Site Outage

Detected by Pingoru
Aug 17, 2026, 01:02 AM UTC
Resolved
Aug 17, 2026, 01:02 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 17, 2026, 01:02 AM UTC

    Type: Incident Affected Components: NZ Managed Wi-Fi Aug 17, 01:02:21 GMT+0 - Investigating - Network Operations is currently investigating a sitewide service interruption at 5 O'Reily Ave, Te Aro, Wellington 6011

Read the full incident report →

Major August 16, 2026

1 South Sea Islander Way, Maroochydore, Queensland 4558 - Site Outage

Detected by Pingoru
Aug 16, 2026, 03:46 PM UTC
Resolved
Aug 16, 2026, 03:46 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 16, 2026, 03:46 PM UTC

    Type: Incident Affected Components: QLD Managed Wi-Fi Aug 16, 15:46:01 GMT+0 - Investigating - Network Operations is currently investigating a sitewide service interruption at 1 South Sea Islander Way, Maroochydore, Queensland 4558

Read the full incident report →

Major August 16, 2026

131 Currumburra Rd Ashmore, QLD 4214 - Site Outage

Detected by Pingoru
Aug 16, 2026, 03:27 PM UTC
Resolved
Aug 16, 2026, 03:27 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 16, 2026, 03:27 PM UTC

    Type: Incident Affected Components: QLD Managed Wi-Fi Aug 16, 15:27:48 GMT+0 - Investigating - Network Operations is currently investigating a sitewide service interruption at 131 Currumburra Rd Ashmore, QLD 4214

Read the full incident report →

Major August 15, 2026

11 Kirinari St, Bruce ACT 2617 - Partial Outage

Detected by Pingoru
Aug 15, 2026, 09:31 AM UTC
Resolved
Aug 15, 2026, 09:31 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 15, 2026, 09:31 AM UTC

    Type: Incident Affected Components: ACT Managed Wi-Fi Aug 15, 09:31:13 GMT+0 - Investigating - Network Operations is currently investigating a partial service interruption at 11 Kirinari St, Bruce ACT 2617

Read the full incident report →

Major August 14, 2026

1 Beddoe Avenue, Clayton VIC 3168 - Partial Outage

Detected by Pingoru
Aug 14, 2026, 12:53 AM UTC
Resolved
Aug 14, 2026, 12:53 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 14, 2026, 12:53 AM UTC

    Type: Incident Affected Components: VIC Managed Wi-Fi Aug 14, 00:53:12 GMT+0 - Investigating - Network Operations is currently investigating a sitewide service interruption at 1 Beddoe Avenue, Clayton VIC 3168

Read the full incident report →

Major August 11, 2026

Hagen Drive, Mount Hagen, Western Highlands, Papua New Guinea - Site Outage

Detected by Pingoru
Aug 11, 2026, 01:39 PM UTC
Resolved
Aug 11, 2026, 01:39 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 11, 2026, 01:39 PM UTC

    Type: Incident Affected Components: PNG Managed Wi-Fi Aug 11, 13:39:12 GMT+0 - Investigating - Network Operations is currently investigating a sitewide service interruption at Hagen Drive, Mount Hagen, Western Highlands, Papua New Guinea

Read the full incident report →

Major August 10, 2026

Sigatoka, Queens Rd, Coral Coast, Fiji - Site Outage

Detected by Pingoru
Aug 10, 2026, 09:30 PM UTC
Resolved
Aug 10, 2026, 09:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 10, 2026, 09:30 PM UTC

    Type: Incident Affected Components: Fiji Managed Wi-Fi Aug 10, 21:30:34 GMT+0 - Investigating - Network Operations is currently investigating a sitewide service interruption at Sigatoka, Queens Rd, Coral Coast, Fiji

Read the full incident report →

Minor August 9, 2026

1457 North Rd Clayton VIC 3168 - Degraded Performance

Detected by Pingoru
Aug 09, 2026, 04:02 PM UTC
Resolved
Aug 09, 2026, 04:02 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 09, 2026, 04:02 PM UTC

    Type: Incident Affected Components: VIC Managed Wi-Fi Aug 9, 16:02:53 GMT+0 - Investigating - Network Operations is currently investigating a Degraded Performance at 1457 North Rd Clayton VIC 3168

Read the full incident report →

Major August 7, 2026

Garden Island Perth Navy Base - Site Outage

Detected by Pingoru
Aug 07, 2026, 07:56 PM UTC
Resolved
Aug 07, 2026, 07:56 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 07, 2026, 07:56 PM UTC

    Type: Incident Affected Components: WA Managed Wi-Fi Aug 7, 19:56:53 GMT+0 - Investigating - Network Operations is currently investigating a sitewide service interruption at Garden Island Perth Navy Base

Read the full incident report →

Minor August 7, 2026

Jacksons Parade, Kila Kila No. 1, National Capital District, Papua New Guinea - Degraded Performance

Detected by Pingoru
Aug 07, 2026, 03:06 PM UTC
Resolved
Aug 07, 2026, 06:43 PM UTC
Duration
3h 37m
Affected: Pacific Island Region (PNG Managed Wi-Fi)
Timeline · 1 update
  1. investigating Aug 07, 2026, 03:06 PM UTC

    Network Operations is currently investigating a Degraded Performance at Jacksons Parade, Kila Kila No. 1, National Capital District, Papua New Guinea

Read the full incident report →

Notice August 7, 2026

360 William Street, Melbourne VIC 3000 - Partial Outage

Detected by Pingoru
Aug 07, 2026, 01:48 AM UTC
Resolved
Aug 07, 2026, 01:45 PM UTC
Duration
11h 57m
Affected: Australia & New Zealand (VIC Managed Wi-Fi)
Timeline · 3 updates
  1. investigating Aug 07, 2026, 01:48 AM UTC

    Network Operations is currently investigating a partial service interruption at 360 William Street, Melbourne VIC 3000

  2. monitoring Aug 07, 2026, 02:11 AM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Aug 07, 2026, 01:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 5, 2026

266 North Terrace, Adelaide, South Australia 5000 - Site Outage

Detected by Pingoru
Aug 05, 2026, 05:27 PM UTC
Resolved
Aug 07, 2026, 06:43 PM UTC
Duration
2d 1h
Affected: Australia & New Zealand (SA Managed Wi-Fi)
Timeline · 4 updates
  1. investigating Aug 05, 2026, 05:27 PM UTC

    Network Operations is currently investigating a sitewide service interruption at 266 North Terrace, Adelaide, South Australia 5000

  2. investigating Aug 05, 2026, 11:09 PM UTC

    A technician is being dispatched to site.

  3. investigating Aug 06, 2026, 01:14 AM UTC

    A technician has arrived on site

  4. monitoring Aug 06, 2026, 01:53 AM UTC

    We implemented a fix and are currently monitoring the result.

Read the full incident report →

Notice August 4, 2026

NSW, VIC,ACT - Degraded Performance

Detected by Pingoru
Aug 04, 2026, 11:20 AM UTC
Resolved
Aug 05, 2026, 09:16 AM UTC
Duration
21h 55m
Affected: Australia & New Zealand (NSW Managed Wi-Fi)Australia & New Zealand (ACT Managed Wi-Fi)Australia & New Zealand (VIC Managed Wi-Fi)
Timeline · 3 updates
  1. investigating Aug 04, 2026, 11:20 AM UTC

    Network Operations is currently investigating a Degraded Performance at the addresses below * 319-325 Sussex St Sydney, NSW 2000 * 328 Flinders St, Melbourne, VIC 3000 * 45 Dooring St Dickson, ACT 2602 * 15 Bourke Road Mascot, NSW 2020

  2. monitoring Aug 04, 2026, 12:09 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Aug 05, 2026, 09:16 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 3, 2026

328 Flinders St, Melbourne, VIC 3000 - Site Outage

Detected by Pingoru
Aug 03, 2026, 09:00 PM UTC
Resolved
Aug 03, 2026, 11:24 PM UTC
Duration
2h 23m
Affected: Australia & New Zealand (VIC Managed Wi-Fi)
Timeline · 3 updates
  1. investigating Aug 03, 2026, 09:00 PM UTC

    Network Operations is currently investigating a sitewide service interruption at 328 Flinders St, Melbourne, VIC 3000

  2. monitoring Aug 03, 2026, 11:12 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Aug 03, 2026, 11:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 3, 2026

319-325 Sussex St Sydney, NSW 2000 - Site Outage

Detected by Pingoru
Aug 03, 2026, 08:42 PM UTC
Resolved
Aug 03, 2026, 11:27 PM UTC
Duration
2h 45m
Affected: Australia & New Zealand (NSW Managed Wi-Fi)
Timeline · 3 updates
  1. investigating Aug 03, 2026, 08:42 PM UTC

    Network Operations is currently investigating a sitewide service interruption at 319-325 Sussex St Sydney, NSW 2000

  2. monitoring Aug 03, 2026, 11:13 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Aug 03, 2026, 11:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 3, 2026

45 Dooring St, Dickson, Australian Capital Territory 2602 - Site Outage

Detected by Pingoru
Aug 03, 2026, 08:29 PM UTC
Resolved
Aug 03, 2026, 11:28 PM UTC
Duration
2h 58m
Affected: Australia & New Zealand (ACT Managed Wi-Fi)
Timeline · 3 updates
  1. investigating Aug 03, 2026, 08:29 PM UTC

    Network Operations is currently investigating a sitewide service interruption at 45 Dooring St, Dickson, Australian Capital Territory 2602

  2. monitoring Aug 03, 2026, 11:12 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Aug 03, 2026, 11:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 3, 2026

289 King St Mascot, NSW 2020 - Site Outage

Detected by Pingoru
Aug 03, 2026, 08:17 PM UTC
Resolved
Aug 03, 2026, 11:44 PM UTC
Duration
3h 26m
Affected: Australia & New Zealand (NSW Managed Wi-Fi)
Timeline · 3 updates
  1. investigating Aug 03, 2026, 08:17 PM UTC

    Network Operations is currently investigating a sitewide service interruption at 289 King St Mascot, NSW 2020

  2. monitoring Aug 03, 2026, 11:14 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Aug 03, 2026, 11:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 3, 2026

Queens Rd, Nadi, Fiji - Site Outage

Detected by Pingoru
Aug 03, 2026, 05:02 AM UTC
Resolved
Aug 03, 2026, 07:36 AM UTC
Duration
2h 34m
Affected: Pacific Island Region (Fiji Managed Wi-Fi)
Timeline · 2 updates
  1. investigating Aug 03, 2026, 05:02 AM UTC

    Network Operations is currently investigating a sitewide service interruption at Queens Rd, Nadi, Fiji

  2. resolved Aug 03, 2026, 07:36 AM UTC

    This incident has been resolved.

Read the full incident report →