- Detected by Pingoru
- Apr 29, 2026, 03:58 PM UTC
- Resolved
- Apr 29, 2026, 07:39 PM UTC
- Duration
- 3h 40m
Affected: Scheduled PaymentsStax APISettlements, Fees, and Payouts
Timeline · 3 updates
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identified Apr 29, 2026, 03:58 PM UTC
We have identified an issue related to gateway services that may impact processing capabilities for a subset of customers. Our teams are working on a resolution and will continue to provide updates.
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monitoring Apr 29, 2026, 05:00 PM UTC
A fix has been implemented and we are currently monitoring the results.
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resolved Apr 29, 2026, 07:39 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 16, 2026, 04:43 PM UTC
- Resolved
- Apr 17, 2026, 01:51 PM UTC
- Duration
- 21h 8m
Affected: Web ApplicationsScheduled PaymentsStax APISettlements, Fees, and Payouts
Timeline · 3 updates
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investigating Apr 16, 2026, 04:43 PM UTC
We are aware of system stability issues and teams are actively working to resolve the issue.
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monitoring Apr 16, 2026, 05:21 PM UTC
The system has been stabilized and we are continuing to monitor.
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resolved Apr 17, 2026, 01:51 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 10, 2026, 01:51 PM UTC
- Resolved
- Mar 11, 2026, 12:32 PM UTC
- Duration
- 22h 40m
Affected: Analytics and Reporting
Timeline · 3 updates
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investigating Mar 10, 2026, 01:51 PM UTC
We are currently investigating intermittent issues with the loading of fee statements.
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identified Mar 10, 2026, 02:57 PM UTC
The issue has been identified and teams are working to implement a fix.
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resolved Mar 11, 2026, 12:32 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 03, 2026, 02:35 PM UTC
- Resolved
- Mar 04, 2026, 04:30 PM UTC
- Duration
- 1d 1h
Timeline · 4 updates
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identified Mar 03, 2026, 02:35 PM UTC
We have been informed that the Federal Reserve is experiencing an issue that may result in a funding delay for some merchants. We will continue to provide updates as the provider communicates them.
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monitoring Mar 03, 2026, 03:52 PM UTC
The Federal Reserve has acknowledged that remediation of the issue is underway. Merchants can expect settlement funding for transactions taken on March 3rd to also be impacted.
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monitoring Mar 03, 2026, 07:21 PM UTC
The Federal Reserve has completed remediation of the impacted services. We have been informed that settlement funding for the March 2nd and March 3rd business days may still be delayed.
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resolved Mar 04, 2026, 04:30 PM UTC
This incident is now resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 23, 2026, 05:14 PM UTC
- Resolved
- Jan 23, 2026, 05:22 PM UTC
- Duration
- 7m
Affected: Scheduled PaymentsStax API
Timeline · 2 updates
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identified Jan 23, 2026, 05:14 PM UTC
We have been notified by our third-party vendor, NMI, that they are experiencing an outage, which is impacting some merchant processing. We will continue to provide updates.
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resolved Jan 23, 2026, 05:22 PM UTC
The third-party vendor outage with NMI has been resolved, and we are happy to confirm that services are operating normally.
Read the full incident report →
- Detected by Pingoru
- Dec 12, 2025, 01:29 AM UTC
- Resolved
- Dec 12, 2025, 05:57 AM UTC
- Duration
- 4h 28m
Affected: SMS Notifications
Timeline · 9 updates
Read the full incident report →
Critical November 18, 2025 - Detected by Pingoru
- Nov 18, 2025, 01:54 PM UTC
- Resolved
- Nov 18, 2025, 06:00 PM UTC
- Duration
- 4h 5m
Affected: Web ApplicationsScheduled PaymentsStax APIAnalytics and Reporting
Timeline · 5 updates
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investigating Nov 18, 2025, 01:54 PM UTC
We have been made aware that Cloudflare is experiencing a global outage which is impacting the Stax Pay and Stax Connect platform. Teams are actively working on the issue.
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investigating Nov 18, 2025, 01:57 PM UTC
We are continuing to investigate this issue.
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investigating Nov 18, 2025, 02:07 PM UTC
We are continuing to investigate this issue.
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monitoring Nov 18, 2025, 02:41 PM UTC
We are seeing some signs of recovery for impacted systems. We will continue to monitor the situation closely.
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resolved Nov 18, 2025, 06:00 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 05, 2025, 04:13 PM UTC
- Resolved
- Nov 05, 2025, 07:28 PM UTC
- Duration
- 3h 14m
Affected: Scheduled PaymentsStax API
Timeline · 3 updates
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investigating Nov 05, 2025, 04:13 PM UTC
We have identified a technology outage causing an issue with processing payments. Teams are working to identify the root cause and implement a solution.
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monitoring Nov 05, 2025, 04:36 PM UTC
A fix has been implemented, and we are seeing recovery in the affected systems. We will continue to monitor the results.
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resolved Nov 05, 2025, 07:28 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 23, 2025, 09:02 PM UTC
- Resolved
- Oct 23, 2025, 10:13 PM UTC
- Duration
- 1h 10m
Affected: Scheduled Payments
Timeline · 2 updates
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investigating Oct 23, 2025, 09:02 PM UTC
We are currently investigating a service disruption related to scheduled payments.
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resolved Oct 23, 2025, 10:13 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 26, 2025, 09:40 PM UTC
- Resolved
- Sep 26, 2025, 11:11 PM UTC
- Duration
- 1h 30m
Affected: Web ApplicationsScheduled PaymentsStax API
Timeline · 4 updates
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investigating Sep 26, 2025, 09:40 PM UTC
We are currently investigating a service disruption with payment acceptance. Teams are working to identify the root cause and implement a solution.
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identified Sep 26, 2025, 09:50 PM UTC
We are aware that a technology outage is affecting our ability to process and accept payments. Teams are working to identify the root cause and implement a solution.
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monitoring Sep 26, 2025, 11:04 PM UTC
A fix has been implemented, and we are monitoring the results.
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resolved Sep 26, 2025, 11:11 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 18, 2025, 08:24 PM UTC
- Resolved
- Sep 19, 2025, 08:58 PM UTC
- Duration
- 1d
Affected: Analytics and Reporting
Timeline · 2 updates
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identified Sep 18, 2025, 08:24 PM UTC
We have identified an issue related to exporting transaction data from Stax Pay. Our teams are working on a resolution and will continue to provide updates.
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resolved Sep 19, 2025, 08:58 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 14, 2025, 08:26 PM UTC
- Resolved
- Apr 14, 2025, 08:38 PM UTC
- Duration
- 11m
Affected: Scheduled PaymentsStax API
Timeline · 2 updates
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identified Apr 14, 2025, 08:26 PM UTC
We are aware that Spreedly is currently experiencing an issue that is affecting our ability to accept payments. See Spreedly's Status Page for more details. https://status.spreedly.com/ We will resolve this incident once we have received confirmation the issue has been resolved from this provider.
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resolved Apr 14, 2025, 08:38 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 12, 2025, 05:26 PM UTC
- Resolved
- Mar 12, 2025, 08:46 PM UTC
- Duration
- 3h 20m
Affected: Settlements, Fees, and Payouts
Timeline · 2 updates
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identified Mar 12, 2025, 05:26 PM UTC
Due to a third-party issue with TSYS, a subset of merchants will experience a one-day delay in funding for credit card transactions. We apologize for the potential disruption to your business.
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resolved Mar 12, 2025, 08:46 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 12, 2025, 08:11 PM UTC
- Resolved
- Feb 12, 2025, 09:08 PM UTC
- Duration
- 56m
Timeline · 2 updates
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identified Feb 12, 2025, 08:11 PM UTC
We are aware that WorldPay's Access My iQ Customer Portal, is currently experiencing an outage that is affecting some access to this site. We will resolve this incident once we have received confirmation the issue has been resolved from this provider.
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resolved Feb 12, 2025, 09:08 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 06, 2025, 06:27 PM UTC
- Resolved
- Feb 06, 2025, 09:33 PM UTC
- Duration
- 3h 5m
Timeline · 2 updates
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identified Feb 06, 2025, 06:27 PM UTC
We are aware that Fiserv's AccessOne portal is currently experiencing an outage that is affecting access to this system. We will resolve this incident once we have received confirmation the issue has been resolved from this provider.
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resolved Feb 06, 2025, 09:33 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 20, 2024, 07:39 PM UTC
- Resolved
- Nov 20, 2024, 07:39 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Nov 20, 2024, 07:39 PM UTC
Between 1:48:00 PM EST and 1:58:00 PM EST, we experienced a degradation in our API which may have resulted in payments failing during this time. The issue has since been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 05, 2024, 08:24 PM UTC
- Resolved
- Nov 05, 2024, 10:13 PM UTC
- Duration
- 1h 49m
Affected: SMS Notifications
Timeline · 2 updates
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identified Nov 05, 2024, 08:24 PM UTC
We are aware that Twilio is currently experiencing an issue that is causing a delay in receiving MFA codes if requested. See https://status.twilio.com/ for more details. We will resolve this incident once we have received confirmation the issue has been resolved from this provider.
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resolved Nov 05, 2024, 10:13 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 24, 2024, 04:55 PM UTC
- Resolved
- Oct 25, 2024, 12:35 AM UTC
- Duration
- 7h 40m
Timeline · 3 updates
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investigating Oct 24, 2024, 04:55 PM UTC
We are aware that Twillo, is currently experiencing an issue that is causing delays is receiving SMS and MMS Text Messages with specific US Carriers. See https://status.twilio.com/ for more details. We will resolve this incident once we have received confirmation the issue has been resolved from this provider.
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monitoring Oct 24, 2024, 11:07 PM UTC
Twillo is reporting recovery with SMS and MMS Text Messaging with the specific US Carriers. We will resolve this incident once we have received confirmation the issue has been resolved from this provider.
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resolved Oct 25, 2024, 12:35 AM UTC
Twillo has resolved the incident.
Read the full incident report →
- Detected by Pingoru
- Oct 10, 2024, 10:22 PM UTC
- Resolved
- Oct 11, 2024, 12:42 PM UTC
- Duration
- 14h 19m
Timeline · 3 updates
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investigating Oct 10, 2024, 10:22 PM UTC
We are aware that NMI is currently experiencing an issue that is affecting our ability to process some credit card payments in a timely manner. See https://status.transactiongateway.com/ for more details. We will resolve this incident once we have received confirmation the issue has been resolved from this provider.
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monitoring Oct 10, 2024, 10:34 PM UTC
NMI reporting a fix has been applied. We are closely monitoring.
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resolved Oct 11, 2024, 12:42 PM UTC
NMI Resolved its issue.
Read the full incident report →
- Detected by Pingoru
- Oct 08, 2024, 07:47 PM UTC
- Resolved
- Oct 08, 2024, 08:18 PM UTC
- Duration
- 30m
Affected: Inbound Calling
Timeline · 2 updates
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identified Oct 08, 2024, 07:47 PM UTC
We are aware that DialPad is currently experiencing an outage that is affecting our ability to accept incoming customer calls. See DialPad's status page for more details: https://status.dialpad.com/ We will resolve this incident once we have received confirmation the issue has been resolved from this provider.
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resolved Oct 08, 2024, 08:18 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 03, 2024, 03:28 PM UTC
- Resolved
- Oct 03, 2024, 01:30 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Oct 03, 2024, 03:28 PM UTC
Earlier today, we experienced a disruption with our PCIToolKit service. Teams identified the issue and were able to implement a solution that resolved the disruption to this service.
Read the full incident report →
- Detected by Pingoru
- Aug 27, 2024, 03:28 PM UTC
- Resolved
- Aug 27, 2024, 04:06 PM UTC
- Duration
- 38m
Timeline · 2 updates
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identified Aug 27, 2024, 03:28 PM UTC
We are aware that HubSpot, is currently experiencing an issue that is affecting our ability to provide some customer and partner support. See HubSpot for more details. We will resolve this incident once we have received confirmation the issue has been resolved from this provider.
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resolved Aug 27, 2024, 04:06 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 07, 2024, 03:37 PM UTC
- Resolved
- Aug 07, 2024, 08:47 PM UTC
- Duration
- 5h 9m
Timeline · 4 updates
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investigating Aug 07, 2024, 03:37 PM UTC
We are currently investigating disruptions with our Payment Links and Invoicing. Teams are actively working on a resolution.
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identified Aug 07, 2024, 06:10 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Aug 07, 2024, 06:13 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Aug 07, 2024, 08:47 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 06, 2024, 02:46 PM UTC
- Resolved
- Aug 06, 2024, 05:36 PM UTC
- Duration
- 2h 49m
Affected: Analytics and Reporting
Timeline · 2 updates
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investigating Aug 06, 2024, 02:46 PM UTC
Teams are continuing to investigate intermittent issues with the loading of fee statements in Stax Pay and Stax Connect.
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resolved Aug 06, 2024, 05:36 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 05, 2024, 07:39 PM UTC
- Resolved
- Aug 06, 2024, 01:17 PM UTC
- Duration
- 17h 37m
Affected: Settlements, Fees, and Payouts
Timeline · 3 updates
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identified Aug 05, 2024, 07:39 PM UTC
Some customers may experience potential funding delays.
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monitoring Aug 05, 2024, 08:38 PM UTC
A small portion of customers will experience a funding delay of one day.
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resolved Aug 06, 2024, 01:17 PM UTC
This incident has been resolved.
Read the full incident report →
