Stax Payments had 33 outages in the last 2 years totaling 134h 1m of downtime — averaging 1.4 incidents per month.
There were 33 Stax Payments outages since May 21, 2024 totaling 134h 1m of downtime. Each is summarised below — incident details, duration, and resolution information.
Teams are investigating intermittent issues with the loading of fee statements in Stax Pay and Stax Connect.
Teams continue to work on a resolution.
Teams are currently investigating a reporting delay within the Stax Pay and Stax Connect platforms. We will continue to provide updates.
Teams have identified the cause and are working toward a resolution.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Teams are currently investigating loading issues within the Stax Pay and Stax Connect platforms. We will continue to provide updates.
Teams have identified the cause and are working toward a resolution.
A fix has been implemented. We are currently monitoring the performance of the platform.
This incident has been resolved.
We have identified an issue related to some features within Onboarding and Disputes handling that may be impacting a small subset of customers. Our teams are working on a resolution and will continue to provide updates.
A fix has been implemented and we are monitoring signs of recovery. We will continue to provide updates.
We are continuing to observe a reduction of impact to customers within our systems. Updates will continue to be provided.
This incident has been resolved.
We are monitoring our systems for any impact related to the current global outage related to CrowdStrike. We will continue to provide updates on this page.
We are continuing to monitor and investigate the global outage impact.
We are continuing to monitor for impact from today's CloudStrike outage
Our teams will be closely monitoring our systems over the weekend to ensure there are no residual impacts from today's CloudStrike outage.
This incident has been resolved.
We are aware of an issue that occurred which prevented some transactions from processing on our platform. Teams have identified the issue and implemented a fix. We will continue to monitor the platform for stability.
This incident has been resolved.
We have been notified by our third party vendor Twilio that they are experiencing SMS delivery delays, which is impacting the ability for merchants to use Multi-Factor Authentication when accessing their Stax merchant account. Twilio is working on resolving the issue and we will continue to provide updates as they are made available.
Our SMS partner has addressed the issue and we are monitoring recovery.
The SMS delivery issue has been resolved.
We have just been notified by our third-party vendor, Authorize.net, that some merchants may have experienced a funding delay with their May 20th settlements. Authorize.net is working to correct this issue and ensure that all merchants have their funds as quickly as possible. Our support teams are apprised of the situation and fielding inbound customer inquiries.
This incident has been resolved.