SpotOn Outage History
SpotOn is up right nowPingoru has recorded 52 incidents for SpotOn: 17 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 1 of 720 (0%) |
| May 2026 | 1 | 2 of 744 (0%) |
| June 2026 | 2 | 7 of 720 (1%) |
| July 2026 | 3 | 4 of 744 (1%) |
| August 2026 | 2 | 1 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 509 (0%) |
Incidents, newest first
Notice August 26, 2026 Gift Card Operational Errors 11m
Started Aug 26, 2026, 01:18 PM UTC· resolved Aug 26, 2026, 01:30 PM UTC
- monitoring Aug 26, 2026, 01:18 PM UTC
We have acknowledged an issue with third-party gift card transactions and are actively monitoring it.
- resolved Aug 26, 2026, 01:30 PM UTC
This incident has been resolved.
Notice August 10, 2026 Online orders (Doordash, Ubereats, ORD) are not showing modifiers when orders reach the kitchen 36m SpotOn Restaurant Express, SpotOn Online Ordering
Started Aug 10, 2026, 05:07 PM UTC· resolved Aug 10, 2026, 05:43 PM UTC
- investigating Aug 10, 2026, 05:07 PM UTC
We are currently investigating this issue.
- monitoring Aug 10, 2026, 05:25 PM UTC
Issue has been identified and we are seeing recovery.
- monitoring Aug 10, 2026, 05:43 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 10, 2026, 05:43 PM UTC
This incident has been resolved.
Notice July 3, 2026 Teamwork Wages Disription 2h 35m Teamwork
Started Jul 03, 2026, 03:42 PM UTC· resolved Jul 03, 2026, 06:17 PM UTC
- investigating Jul 03, 2026, 03:42 PM UTC
We are investigating issues related to wages set in our Teamwork product and will provide updates.
- identified Jul 03, 2026, 04:05 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jul 03, 2026, 04:55 PM UTC
The fix is running and locations are starting to be restored to regular wage data.
- monitoring Jul 03, 2026, 05:35 PM UTC
A fix has been implemented and we're monitoring the results.
- resolved Jul 03, 2026, 06:17 PM UTC
This incident has been resolved.
Minor July 2, 2026 GoTo Degraded Perforamnce 1h 11m SpotOn Online Ordering
Started Jul 02, 2026, 09:12 PM UTC· resolved Jul 02, 2026, 10:24 PM UTC
- identified Jul 02, 2026, 09:12 PM UTC
We are currently investigating reports of degraded performance on our GoTo App. We have stabilized services and are validating performance.
- monitoring Jul 02, 2026, 09:38 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 02, 2026, 10:08 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 02, 2026, 10:24 PM UTC
This incident has been resolved.
Minor June 26, 2026 Degraded performance on Dashboard and Processing Payments 1h 41m SpotOn Restaurant POS, In-Store Payment Acceptance (TSYS), 7Shifts, SpotOn Restaurant Express and 41 more
Started Jun 26, 2026, 10:41 PM UTC· resolved Jun 27, 2026, 12:22 AM UTC
- investigating Jun 26, 2026, 10:41 PM UTC
We are currently investigating reports around degraded performance of SpotOn dashboard, terminals, payment processing, and API. Our team is working to identify the root cause and will provide an update within 30 minutes.
- investigating Jun 26, 2026, 10:57 PM UTC
We are continuing to investigate this issue. Currently you can set up QR Ordering to take payments while we investigate. Help article here on step by step - https://help.spoton.com/space/SK/5247467553/QR+Scan+&+Pay+Configuration+%7C+SpotOn+Order
- investigating Jun 26, 2026, 10:58 PM UTC
We are continuing to investigate this issue.
- investigating Jun 26, 2026, 10:59 PM UTC
QR Code Scan & Pay is working and an option for those experiencing payment issues: https://help.spoton.com/space/SK/5247467553/QR+Scan+&+Pay+Configuration+%7C+SpotOn+Order
- investigating Jun 26, 2026, 11:18 PM UTC
We are actively investigating this issue. QR Code ordering continues to be the best workaround. We are slowly seeing performance rebound on Dashboard and payment processing but continuing to investigate.
- identified Jun 26, 2026, 11:25 PM UTC
The team has identified the problem. We are actively working on a resolution.
- monitoring Jun 26, 2026, 11:33 PM UTC
We have a fix in place and are seeing things return to normal. We continue to monitor the situation.
- monitoring Jun 26, 2026, 11:40 PM UTC
We are seeing performance come back online, but are continuing to monitor.
- resolved Jun 27, 2026, 12:22 AM UTC
The solution has been successfully applied and systems have returned to normal. We will continue to monitor throughout the weekend.
Minor June 10, 2026 Funding Delay for Some Merchants 5h 15m Deposits (Worldpay)
Started Jun 10, 2026, 04:29 PM UTC· resolved Jun 10, 2026, 09:44 PM UTC
- monitoring Jun 10, 2026, 04:29 PM UTC
Today's funding is running behind schedule for some merchants. You can expect to receive your funds as follows: • If using Morning Funding: 3–4 hours later than your usual funding time • If using traditional ACH funding: by approximately 5:00 p.m. local time We apologize for the inconvenience and appreciate your patience. Funds are on their way and no action is needed on your end.
- resolved Jun 10, 2026, 09:44 PM UTC
This incident has been resolved.
Notice May 5, 2026 Known issue with DoorDash integration 1h 30m
Started May 05, 2026, 04:48 PM UTC· resolved May 05, 2026, 06:19 PM UTC
- investigating May 05, 2026, 04:48 PM UTC
There is a known issue with the DoorDash integration that is confirmed to be In Progress on DoorDash's side. We are monitoring for resolution.
- resolved May 05, 2026, 06:19 PM UTC
The DoorDash integration issue has been resolved. Order requests are processing successfully, and no further action is required.
Minor April 25, 2026 Express Order Data in Reporting is Delayed 18m SpotOn Reporting
Started Apr 25, 2026, 03:42 AM UTC· resolved Apr 25, 2026, 04:00 AM UTC
- investigating Apr 25, 2026, 03:42 AM UTC
Order data from 11-11:45EST is delayed in displaying in reporting. We are working on restoring.
- investigating Apr 25, 2026, 03:48 AM UTC
We are continuing to investigate this issue.
Notice April 16, 2026 Delayed Merchant Funding – April 16, 2026 56m Deposits (Worldpay)
Started Apr 16, 2026, 02:34 PM UTC· resolved Apr 16, 2026, 03:31 PM UTC
- investigating Apr 16, 2026, 02:34 PM UTC
Merchant funding for transactions processed on April 15, 2026 is delayed due to a file transfer issue. No transactions have been lost or incorrectly processed. We are actively working to resolve the issue.
- resolved Apr 16, 2026, 03:31 PM UTC
This incident has been resolved.
Notice March 3, 2026 Fed ACH rail outage 5h 13m Deposits (TSYS), Deposits (Worldpay)
Started Mar 03, 2026, 03:09 PM UTC· resolved Mar 03, 2026, 08:23 PM UTC
- investigating Mar 03, 2026, 03:09 PM UTC
Federal reserve ACH system is experience service degradation, which is impacting funding. We will continue to provide updates as the Fed releases more information.
- monitoring Mar 03, 2026, 04:10 PM UTC
We are continuing to monitor the issue and any progress made by the Fed. Some ACH's in the first window may have now processed.
- monitoring Mar 03, 2026, 07:19 PM UTC
Fed ACH systems are restored and affected merchants should start seeing their funds deposit.
- resolved Mar 03, 2026, 08:23 PM UTC
Fed ACH system has restored operations. Incident is resolved.
Minor February 26, 2026 Intermittent failures sending orders to Fresh KDS 9m FreshKDS
Started Feb 26, 2026, 10:27 PM UTC· resolved Feb 26, 2026, 10:37 PM UTC
- investigating Feb 26, 2026, 10:27 PM UTC
We are currently investigating this issue.
- monitoring Feb 26, 2026, 10:28 PM UTC
This issue appears to be recovering. We're continuing to monitor.
- resolved Feb 26, 2026, 10:37 PM UTC
This incident has been resolved.
Minor February 25, 2026 Express modifier groups not loading in Dashboard 53m SpotOn Restaurant Express, SpotOn Restaurant Dashboard
Started Feb 25, 2026, 10:47 PM UTC· resolved Feb 25, 2026, 11:41 PM UTC
- investigating Feb 25, 2026, 10:47 PM UTC
We are currently investigating this issue.
- identified Feb 25, 2026, 11:06 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 25, 2026, 11:23 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 25, 2026, 11:41 PM UTC
This incident has been resolved.
Minor February 24, 2026 Dashboard new user activation failing 33m SpotOn Restaurant Dashboard, SpotOn Express Dashboard
Started Feb 24, 2026, 06:18 PM UTC· resolved Feb 24, 2026, 06:51 PM UTC
- investigating Feb 24, 2026, 06:18 PM UTC
New Dashboard users are currently unable to activate their accounts. We're actively investigating.
- investigating Feb 24, 2026, 06:18 PM UTC
We are continuing to investigate this issue.
- identified Feb 24, 2026, 06:28 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 24, 2026, 06:33 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 24, 2026, 06:51 PM UTC
This incident has been resolved. Any previously impacted users can re-click the link in the activation email to activate their account.
Major November 25, 2025 Third Party Online Ordering, User Creation/Editing in Dashboard and Terminal Login are Impacted 2h 50m SpotOn Restaurant POS, SpotOn Restaurant Express, SpotOn Retail, SpotOn Online Ordering and 2 more
Started Nov 25, 2025, 04:37 PM UTC· resolved Nov 25, 2025, 07:28 PM UTC
- investigating Nov 25, 2025, 04:37 PM UTC
There is currently an issue preventing guests from placing third party online ordering via Doordash or Uber Eats. This is also impacting user creation/editing in Dashboard and preventing logins on the Retail product. The team is investigating currently.
- investigating Nov 25, 2025, 05:05 PM UTC
The team is continuing to investigate this issue. Please note, for some users the dashboard navigation will appear empty/blank, making it unusable.
- investigating Nov 25, 2025, 05:21 PM UTC
Retail/Terminal login has been resolved. The team is currently working to fix third party and online ordering.
- investigating Nov 25, 2025, 05:55 PM UTC
Online Ordering and Third Party Ordering is now restored. The team is currently working to resolve the issues with user creation and editing in Dashboard.
- investigating Nov 25, 2025, 06:27 PM UTC
We are continuing to investigate all remaining issues with our third party vendor CodeFresh.
- investigating Nov 25, 2025, 06:40 PM UTC
Creating or Editing a user in Dashboard as well as full Dashboard navigation have been resolved. There are still some lingering login issues with Express POS and Restaurant Customer Facing Displays we are resolving.
- resolved Nov 25, 2025, 07:28 PM UTC
This incident has been resolved.
Notice November 18, 2025 SpotOn Services down due to Cloudflare outage 20m SpotOn Restaurant POS, SpotOn Reporting, SpotOn Restaurant Dashboard, Deposits (Worldpay) and 1 more
Started Nov 18, 2025, 02:32 PM UTC· resolved Nov 18, 2025, 02:53 PM UTC
- investigating Nov 18, 2025, 02:32 PM UTC
Cloudflare services are down impacting multiple SpotOn services including but not limited to Dashboard, BOH, and funding. We will continue to provide updates as Cloudflare releases more information. Next Update: 1 hour
- monitoring Nov 18, 2025, 02:44 PM UTC
Cloudflare has updated the incident has been resolved. We are now monitoring on our side to ensure all services come back online prior to marking resolved for SpotOn.
- resolved Nov 18, 2025, 02:53 PM UTC
The Cloudflare issue impacting various SpotOn components (Dashboard, BOH, etc.) has been resolved.
Minor October 29, 2025 Gift Card Transaction Failures Due to Third Party Outage 7h 11m Gift Cards
Started Oct 29, 2025, 05:35 PM UTC· resolved Oct 30, 2025, 12:47 AM UTC
- investigating Oct 29, 2025, 05:35 PM UTC
The team is investigating an issue with a third party Gift Card provider that is causing transaction to fail for some customers.
- investigating Oct 29, 2025, 08:42 PM UTC
The ongoing Microsoft Azure outage continues to impact some gift card transactions. Microsoft estimates a full resolution by 23:20 UTC. Refer to the Microsoft Azure status page for additional details https://azure.status.microsoft/en-us/status
- resolved Oct 30, 2025, 12:47 AM UTC
This incident has been resolved.
Major October 20, 2025 Support Phone Lines are down - please use email 2h 51m Support Phone
Started Oct 20, 2025, 08:11 PM UTC· resolved Oct 20, 2025, 11:03 PM UTC
- investigating Oct 20, 2025, 08:11 PM UTC
We continue to experience an outage with our 3rd party telecom provider and are unable to take calls at this time. We sincerely apologize for any disruption this may cause to your operations. For immediate assistance, please reach us through one of the following channels: Via Email at [email protected] Via Live Chat, Visit spoton.com and look for the chat icon at the bottom of the landing page
- investigating Oct 20, 2025, 08:12 PM UTC
We are continuing to investigate this issue.
- resolved Oct 20, 2025, 11:03 PM UTC
This incident has been resolved and the phone lines are working as expected.
Major October 20, 2025 Teamwork and Online Ordering Outage (due to AWS Outage) 2h 9m SpotOn Online Ordering, Teamwork
Started Oct 20, 2025, 08:06 PM UTC· resolved Oct 20, 2025, 10:16 PM UTC
- investigating Oct 20, 2025, 08:06 PM UTC
We are currently investigating this issue.
- investigating Oct 20, 2025, 09:21 PM UTC
The integrated clock-in with RPOS and Teamwork has been resolved. Online Ordering continues to be down and the team is exploring a workaround to remove the dependency impacted by AWS.
- investigating Oct 20, 2025, 10:15 PM UTC
Online Ordering is now working as expected. Our team put in place a workaround to remove the AWS dependency.
- resolved Oct 20, 2025, 10:16 PM UTC
Online Ordering is now working as expected. Our team put in place a workaround to remove the AWS dependency.
Major October 20, 2025 Funding is delayed for Citizens Bank merchants as well as DayCheck employee tips (due to AWS Outage) 3h 53m Deposits (Worldpay)
Started Oct 20, 2025, 07:51 PM UTC· resolved Oct 20, 2025, 11:45 PM UTC
- investigating Oct 20, 2025, 07:51 PM UTC
The AWS Outage continues to impact SpotOn's funding distributions. While SpotOn has received the funds to disburse, we have been working with our 3rd party disbursement firm to distribute the funds but they and their bank have been impacted by the AWS outage. They are currently triaging the situation on their end with the goal of getting all merchants their funds today. More details to come as the situation continues to develop.
- investigating Oct 20, 2025, 09:03 PM UTC
Any merchants who are on accelerated ACH funding will not receive their funds today (we are now targeting a deposit of tomorrow, 10/21/25). We are still investigating with our third party distributor to deposit funds for any merchants on RTP funding. Employees that receive tips through DayCheck will experience transfer delays.
- monitoring Oct 20, 2025, 09:36 PM UTC
DayCheck tip transfers are operational again, including both new transfers and the execution of those that were pending during the outage.
- resolved Oct 20, 2025, 11:45 PM UTC
We received confirmation that the disbursements from today have succeeded. Accelerated ACH merchants will have rolled over to Standard ACH and will receive their weekend funds tomorrow. RTP merchants would have already received their funds in their account.
Major October 20, 2025 Dashboard + Reporting are not loading (due to AWS outage) 1h 49m SpotOn Reporting, SpotOn Restaurant Dashboard
Started Oct 20, 2025, 05:41 PM UTC· resolved Oct 20, 2025, 07:30 PM UTC
- investigating Oct 20, 2025, 05:41 PM UTC
Amazon Web Services (AWS) is experiencing an outage that is resulting in some users not being able to access reporting and dashboard. We are monitoring their updates and working to mitigate any downstream effects on our services. We will continue to provide updates as AWS releases more information.
- monitoring Oct 20, 2025, 06:09 PM UTC
We are seeing dashboard and reporting services begin to recover and are monitoring performance closely.
- resolved Oct 20, 2025, 07:30 PM UTC
This incident has been resolved - Reporting and dashboard services have recovered to pre-incident baselines.
Major October 20, 2025 Funding is delayed for Citizens Bank merchants (due to AWS Outage) 4h 30m Deposits (TSYS), Deposits (Worldpay)
Started Oct 20, 2025, 02:01 PM UTC· resolved Oct 20, 2025, 06:31 PM UTC
- investigating Oct 20, 2025, 02:01 PM UTC
Worldpay: SpotOn systems are working, but AWS outage impact extended beyond SpotOn systems and is affecting upstream partners and ability for money to be moved to merchants. TSYS has reported potential delays from the AWS issue causing a delay with the Transit hourly settlement files. All files has been transmitted, however. Some merchants are seeing successful funding this morning while others may be delayed.
- investigating Oct 20, 2025, 05:59 PM UTC
Worldpay has executed the wire transfer and we are confirming the receipt of funds.
- resolved Oct 20, 2025, 06:31 PM UTC
SpotOn has confirmed receipt of funds and are commencing the funding process now. All merchants should receive their funds from the weekend and today in a few minutes.
Notice October 20, 2025 AWS Service Degradation 1h 23m
Started Oct 20, 2025, 09:48 AM UTC· resolved Oct 20, 2025, 11:11 AM UTC
- monitoring Oct 20, 2025, 09:48 AM UTC
AWS is currently experiencing an outage in the US-East-1 region. We are monitoring their updates and working to mitigate any downstream effects on our services. We will continue to provide updates as AWS releases more information.
- resolved Oct 20, 2025, 11:11 AM UTC
AWS outage in the US-East-1 region has been rectified. We are monitoring and working to mitigate any downstream effects on our services.
Critical September 26, 2025 Online Payments Service Disruption 1h 28m Online Payment Acceptance (TSYS), Reserve, SpotOn Online Ordering, Online Payment Acceptance (Worldpay) and 1 more
Started Sep 26, 2025, 09:52 PM UTC· resolved Sep 26, 2025, 11:20 PM UTC
- investigating Sep 26, 2025, 09:52 PM UTC
We are experiencing disruptions in processing online payments, impacting online ordering and virtual terminal services. Payments processed through those channels may be failing. Investigation with a third party gateway provider is underway.
- investigating Sep 26, 2025, 10:21 PM UTC
We are continuing to experience disruptions processing online payments, impacting online ordering and virtual terminal services. We are working directly with our payments gateway partner to resolve the issue.
- monitoring Sep 26, 2025, 10:50 PM UTC
The issue impacting our payments gateway has been resolved, and online payments are successfully processing. We are monitoring status and will provide a final update in an hour if no additional issues arise.
- monitoring Sep 26, 2025, 10:50 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 26, 2025, 11:20 PM UTC
The issue impacting online payments has been resolved, and normal operations have resumed.
Notice September 8, 2025 Intermittent login issues to SpotOn Dashboard 30m SpotOn Restaurant Dashboard, SpotOn Express Dashboard
Started Sep 08, 2025, 06:51 PM UTC· resolved Sep 08, 2025, 07:22 PM UTC
- investigating Sep 08, 2025, 06:51 PM UTC
We are currently experiencing an issue with SpotOn Dashboard where merchants may not be able to login. The team is investigating and we will post updates here.
- monitoring Sep 08, 2025, 07:09 PM UTC
Dashboard login has been restored. The team is continuing to monitor for any lingering impact.
- resolved Sep 08, 2025, 07:22 PM UTC
The Dashboard login issue has been resolved.
Notice September 3, 2025 System Outage –
Started Sep 03, 2025, 10:00 AM UTC· resolved Sep 03, 2025, 10:00 AM UTC
- resolved Sep 03, 2025, 04:52 PM UTC
Earlier today we experienced an issue related to availability of a third-party partner, which took our system offline. The root cause has been identified and the issue is now resolved.