SpotOn incident

Funding is delayed for Citizens Bank merchants (due to AWS Outage)

Major Resolved View vendor source →

SpotOn experienced a major incident on October 20, 2025 affecting Deposits (TSYS) and Deposits (Worldpay), lasting 4h 30m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 02:01 PM UTC
Resolved
Oct 20, 2025, 06:31 PM UTC
Duration
4h 30m
Detected by Pingoru
Oct 20, 2025, 02:01 PM UTC

Affected components

Deposits (TSYS)Deposits (Worldpay)

Update timeline

  1. investigating Oct 20, 2025, 02:01 PM UTC

    Worldpay: SpotOn systems are working, but AWS outage impact extended beyond SpotOn systems and is affecting upstream partners and ability for money to be moved to merchants. TSYS has reported potential delays from the AWS issue causing a delay with the Transit hourly settlement files. All files has been transmitted, however. Some merchants are seeing successful funding this morning while others may be delayed.

  2. investigating Oct 20, 2025, 05:59 PM UTC

    Worldpay has executed the wire transfer and we are confirming the receipt of funds.

  3. resolved Oct 20, 2025, 06:31 PM UTC

    SpotOn has confirmed receipt of funds and are commencing the funding process now. All merchants should receive their funds from the weekend and today in a few minutes.