SpotOn incident

Gift Card Transaction Failures Due to Third Party Outage

Minor Resolved View vendor source →

SpotOn experienced a minor incident on October 29, 2025 affecting Gift Cards, lasting 7h 11m. The incident has been resolved; the full update timeline is below.

Started
Oct 29, 2025, 05:35 PM UTC
Resolved
Oct 30, 2025, 12:47 AM UTC
Duration
7h 11m
Detected by Pingoru
Oct 29, 2025, 05:35 PM UTC

Affected components

Gift Cards

Update timeline

  1. investigating Oct 29, 2025, 05:35 PM UTC

    The team is investigating an issue with a third party Gift Card provider that is causing transaction to fail for some customers.

  2. investigating Oct 29, 2025, 08:42 PM UTC

    The ongoing Microsoft Azure outage continues to impact some gift card transactions. Microsoft estimates a full resolution by 23:20 UTC. Refer to the Microsoft Azure status page for additional details https://azure.status.microsoft/en-us/status

  3. resolved Oct 30, 2025, 12:47 AM UTC

    This incident has been resolved.