SpotOn incident

Online orders (Doordash, Ubereats, ORD) are not showing modifiers when orders reach the kitchen

Notice Resolved View vendor source →

SpotOn experienced a notice incident on August 10, 2026 affecting SpotOn Restaurant Express and SpotOn Online Ordering, lasting 36m. The incident has been resolved; the full update timeline is below.

Started
Aug 10, 2026, 05:07 PM UTC
Resolved
Aug 10, 2026, 05:43 PM UTC
Duration
36m
Detected by Pingoru
Aug 10, 2026, 05:07 PM UTC

Affected components

SpotOn Restaurant ExpressSpotOn Online Ordering

Update timeline

  1. investigating Aug 10, 2026, 05:07 PM UTC

    We are currently investigating this issue.

  2. monitoring Aug 10, 2026, 05:25 PM UTC

    Issue has been identified and we are seeing recovery.

  3. monitoring Aug 10, 2026, 05:43 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Aug 10, 2026, 05:43 PM UTC

    This incident has been resolved.