SpotOn Outage History
SpotOn is up right nowPingoru has recorded 52 incidents for SpotOn: 17 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 1 of 720 (0%) |
| May 2026 | 1 | 2 of 744 (0%) |
| June 2026 | 2 | 7 of 720 (1%) |
| July 2026 | 3 | 4 of 744 (1%) |
| August 2026 | 2 | 1 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 586 (0%) |
Incidents, newest first
Major August 21, 2025 SpotOn Online Ordering down 2h 24m SpotOn Online Ordering
Started Aug 21, 2025, 05:39 PM UTC· resolved Aug 21, 2025, 08:03 PM UTC
- investigating Aug 21, 2025, 05:39 PM UTC
Our Online Ordering and Restaurant systems are back up and running. We have resolved this issue
- monitoring Aug 21, 2025, 07:52 PM UTC
This incident has been resolved.
- resolved Aug 21, 2025, 08:03 PM UTC
This incident has been resolved.
Major August 13, 2025 TSYS Payments Partial Outage 32m In-Store Payment Acceptance (TSYS)
Started Aug 13, 2025, 12:30 AM UTC· resolved Aug 13, 2025, 01:03 AM UTC
- investigating Aug 13, 2025, 12:30 AM UTC
TSYS is experiencing an issue that is impacting payments on some SpotOn platforms. Workarounds are to use QR Scan to Pay on receipts, manual card entry or swipe and attach card.
- monitoring Aug 13, 2025, 12:32 AM UTC
The issue has been resolved at TSYS and we are monitoring the situation.
- resolved Aug 13, 2025, 01:03 AM UTC
This incident has been resolved.
Major June 3, 2025 SpotOn Dashboard Outage 1h 17m Loyalty, Reserve, SpotOn Retail, SpotOn Online Ordering and 3 more
Started Jun 03, 2025, 12:47 AM UTC· resolved Jun 03, 2025, 02:04 AM UTC
- investigating Jun 03, 2025, 12:47 AM UTC
We are currently investigating an issue impacting the RPOS and Express Dashboards, including access to Virtual Terminal. Users will see a 503 error when trying to access spoton.dashboard.com. Our team is working to identify the root cause and will provide an update within 30 minutes.
- investigating Jun 03, 2025, 01:02 AM UTC
The team continues to investigate and have expanded the impact to include Online Ordering and Reserve. Users are unable to enter payment information. We will provide an update every 15 minutes.
- investigating Jun 03, 2025, 01:29 AM UTC
The team has identified the root cause and are implementing a fix. Services are beginning to come back online and we will continue to provide updates when services are fully operational.
- monitoring Jun 03, 2025, 01:53 AM UTC
A fix has been implemented and we are monitoring progress. We will provide a final update within 1 hour to confirm no additional issues have been identified.
- resolved Jun 03, 2025, 02:04 AM UTC
The issue impacting Dashboard, Online Ordering, Reserve, and Virtual Terminal has been resolved. All services are fully operational.
Major May 11, 2025 Teamwork Application Outage 1h 25m Teamwork
Started May 11, 2025, 08:36 PM UTC· resolved May 11, 2025, 10:02 PM UTC
- investigating May 11, 2025, 08:36 PM UTC
We are currently investigating an issue affecting Teamwork. Customers may experience screens and data not loading in the application. Our team is working to identify the root cause.
- resolved May 11, 2025, 10:02 PM UTC
This incident has been resolved.
Minor December 18, 2024 Apple Pay for Online Ordering Degradation 5h 44m SpotOn Online Ordering
Started Dec 18, 2024, 10:54 PM UTC· resolved Dec 19, 2024, 04:39 AM UTC
- identified Dec 18, 2024, 10:54 PM UTC
Currently Apple Pay is not working for SpotOn Online Ordering or QR Ordering. Until resolved, we've removed this payment option for all diners placing online orders. No other payment methods are impacted.
- identified Dec 19, 2024, 12:04 AM UTC
We have identified the issue and are continuing to work on a solution
- identified Dec 19, 2024, 04:02 AM UTC
We are continuing to work on the resolution and get ApplePay back up and running!
- resolved Dec 19, 2024, 04:39 AM UTC
This incident has been resolved and ApplePay is now accepted for Online Ordering payments
Minor November 13, 2024 3rd party ordering degraded 2h 45m
Started Nov 13, 2024, 06:20 PM UTC· resolved Nov 13, 2024, 09:05 PM UTC
- investigating Nov 13, 2024, 06:20 PM UTC
We are investigating an issue impacting ordering with 3rd party integrations. Will provide updates as they become available.
- identified Nov 13, 2024, 07:00 PM UTC
We have identified a culprit and are working to resolve the issue.
- identified Nov 13, 2024, 07:39 PM UTC
We are continuing to work on a fix for this issue.
- identified Nov 13, 2024, 08:47 PM UTC
We are continuing to work on a fix for this issue.
- resolved Nov 13, 2024, 09:05 PM UTC
This incident has been resolved.
Major November 13, 2024 FreshKDS integration outage 2h 9m SpotOn Reporting
Started Nov 13, 2024, 12:07 AM UTC· resolved Nov 13, 2024, 02:16 AM UTC
- investigating Nov 13, 2024, 12:07 AM UTC
We are investigating an issue that is impacting the ability for FreshKDS to take orders
- identified Nov 13, 2024, 01:16 AM UTC
Additional 3rd party order integrations are impacted by this outage: Fresh KDS, Incentivio, Chowly, Bite, Captain AI, Ovation.
- monitoring Nov 13, 2024, 01:42 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 13, 2024, 02:16 AM UTC
This incident has been resolved.
Minor November 12, 2024 Restaurant reporting is degraded 1h 38m SpotOn Reporting, SpotOn Restaurant Dashboard
Started Nov 12, 2024, 09:55 PM UTC· resolved Nov 12, 2024, 11:34 PM UTC
- investigating Nov 12, 2024, 09:55 PM UTC
We are currently investigating the issue
- resolved Nov 12, 2024, 11:34 PM UTC
This incident has been resolved.
Minor November 11, 2024 Restaurant order reporting is experiencing data inconsistencies 4h 10m SpotOn Reporting, SpotOn Restaurant Dashboard
Started Nov 11, 2024, 10:47 PM UTC· resolved Nov 12, 2024, 02:57 AM UTC
- investigating Nov 11, 2024, 10:47 PM UTC
We have identified an issue where order reporting is degraded. This is visible for some merchants in Daily Sales Report and Payments reporting in Restaurant Reporting and Dashboard.
- investigating Nov 11, 2024, 10:49 PM UTC
We are continuing to investigate this issue.
- investigating Nov 12, 2024, 12:00 AM UTC
We are continuing to investigate this issue.
- monitoring Nov 12, 2024, 01:30 AM UTC
A fix has been implemented and we are monitoring the results. We expect the reporting data to be in sync in approximately 1.5hrs.
- resolved Nov 12, 2024, 02:57 AM UTC
This incident has been resolved.
Minor October 30, 2024 Teamwork login 15m
Started Oct 30, 2024, 09:12 PM UTC· resolved Oct 30, 2024, 09:28 PM UTC
- investigating Oct 30, 2024, 09:12 PM UTC
We are aware of an issue with Teamwork preventing users from logging in. Users may intermittently encounter a "Choose A Wallet" pop up that may prevent logging in.
- monitoring Oct 30, 2024, 09:27 PM UTC
We have resolved the issue with Teamwork preventing users from logging in where users were intermittently encountering a "Choose A Wallet" pop up that may prevent logging in. We are monitoring our systems.
- resolved Oct 30, 2024, 09:28 PM UTC
We have resolved the issue with Teamwork preventing users from logging in where users were intermittently encountering a "Choose A Wallet" pop up that may prevent logging in. We are monitoring our systems.