SpotOn incident

Dashboard + Reporting are not loading (due to AWS outage)

Major Resolved View vendor source →

SpotOn experienced a major incident on October 20, 2025 affecting SpotOn Reporting and SpotOn Restaurant Dashboard, lasting 1h 49m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 05:41 PM UTC
Resolved
Oct 20, 2025, 07:30 PM UTC
Duration
1h 49m
Detected by Pingoru
Oct 20, 2025, 05:41 PM UTC

Affected components

SpotOn ReportingSpotOn Restaurant Dashboard

Update timeline

  1. investigating Oct 20, 2025, 05:41 PM UTC

    Amazon Web Services (AWS) is experiencing an outage that is resulting in some users not being able to access reporting and dashboard. We are monitoring their updates and working to mitigate any downstream effects on our services. We will continue to provide updates as AWS releases more information.

  2. monitoring Oct 20, 2025, 06:09 PM UTC

    We are seeing dashboard and reporting services begin to recover and are monitoring performance closely.

  3. resolved Oct 20, 2025, 07:30 PM UTC

    This incident has been resolved - Reporting and dashboard services have recovered to pre-incident baselines.