SpotOn incident

Teamwork and Online Ordering Outage (due to AWS Outage)

Major Resolved View vendor source →

SpotOn experienced a major incident on October 20, 2025 affecting SpotOn Online Ordering and Teamwork, lasting 2h 9m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 08:06 PM UTC
Resolved
Oct 20, 2025, 10:16 PM UTC
Duration
2h 9m
Detected by Pingoru
Oct 20, 2025, 08:06 PM UTC

Affected components

SpotOn Online OrderingTeamwork

Update timeline

  1. investigating Oct 20, 2025, 08:06 PM UTC

    We are currently investigating this issue.

  2. investigating Oct 20, 2025, 09:21 PM UTC

    The integrated clock-in with RPOS and Teamwork has been resolved. Online Ordering continues to be down and the team is exploring a workaround to remove the dependency impacted by AWS.

  3. investigating Oct 20, 2025, 10:15 PM UTC

    Online Ordering is now working as expected. Our team put in place a workaround to remove the AWS dependency.

  4. resolved Oct 20, 2025, 10:16 PM UTC

    Online Ordering is now working as expected. Our team put in place a workaround to remove the AWS dependency.