Particle Outage History

We are currently investigating an issue impacting cellular connectivity for some devices on our MVNO network. Our engineering and carrier teams are actively working to identify the root cause and restore normal service as quickly as possible.

Particle is investigating reports of unstable integrations and the event stream.

Particle is investigating reports of EtherSIM connection instability.

We are aware of a signaling issue impacting 4G data sessions for a small percentage of devices. We are closely monitoring the issue and working with our provider to resolve it.

Particle is investigating connectivity issues for devices connected on EtherSIM.

Particle is currently investigating reports of Tachyon devices that are unable to connect to the Particle cloud. Tachyon connectivity is not affected.

Particle is investigating elevated levels of cellular rejections for devices connected on EtherSIM.

We detected connectivity drops in the past few minutes, primarily affecting devices on AT&T in the US. Our MVNO partner has been notified and is actively investigating. Our team will continue to monitor the situation until it is resolved.

The Particle team has identified connectivity issues affecting devices located in South Africa (ZA). Devices in this region may experience difficulties establishing or maintaining cellular connections. The Particle team is actively working with cellular partners to investigate the issue and gather more details. Updates will be provided as soon as more information becomes available.

We have detected a degradation affecting Ethersim connectivity. The impact is most notable in the USA, but effects have also been observed in other regions worldwide. Our provider is currently investigating the issue.

Our provider is continuing to investigate the issue with their downstream partner. In the meantime, we observe a gradual recovery as devices reattach using alternate routes. We continue to monitor the situation closely.

We are currently experiencing delays in processing SIM card state changes (activation, deactivation). This may result in slower-than-usual performance when managing SIM states via the Particle Console or API. Our engineering team is actively investigating the root cause and working to resolve the issue as quickly as possible. We will provide updates as more information becomes available.

Particle is investigating reports of devices going offline in Canada. More information to follow.

EtherSIM devices in Canada and the US have experienced connectivity issues. Particle team is investigation

We’ve identified an issue affecting EtherSIM CDR data collection. The issue began on May 27 at 2:19 AM CST. This does not impact device connectivity or data flow—all EtherSIM devices remain online and fully operational. However, customers will experience a delay in usage data visibility within the Console and usage CSV exports. No usage data is lost; it will be backfilled once the issue is resolved. We are actively working to resolve the issue and will provide updates as progress is made.

Particle is investigating an outage related to EtherSIM devices. Devices appear unable to reconnect if sessions are lost.

Particle is investigating an outage related to EtherSIM devices. Devices appear unable to reconnect if sessions are lost.

Particle has identified a small dropoff in EtherSIM events. We've escalated to our partners, who are actively engaged in this issue. Only a small subset of EtherSIM devices are impacted at this time, mostly impacted at the point of reconnection.

We've been able to assess the impact of this outage as fairly minor, scoped primarily to Canada, with a few outliers in Australia and some parts of Europe. We currently do not see any impact in the US. While we kicked off our escalation with the highest priority -- the present downgrade of status accurately reflects impact. We'll continue to post updates here regularly; we have been assured that work is in progress to restore service.

We've received word that this incident is resolved, and our metrics bear out a strong recovery over the last 20 minutes. To recap: a small number of EtherSIM devices, especially devices already struggling with connectivity, suffered from intermittent connections beginning at 2PM PDT. Devices in Canada, Australia, and parts of Europe were most impacted (in that order). A small revision to an earlier note -- there was some impact in the US, but a small enough number of devices to not rise above our normal noise floor for connections and disconnections.

Particle has identified an outage affecting mainly WiFi devices in Phoenix, AZ, US, caused by a local internet provider. WiFi devices will be unable to connect until the issues are resolved by the ISP. Particle continues to operate normally.

Particle is investigating a minor degradation in connectivity in Europe. Only a very small subset of these devices appears to be impacted, mainly in the Netherlands.