Particle experienced a minor incident on July 8, 2025 affecting SIM state management, lasting 3h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 08, 2025, 04:58 PM UTC
We are currently experiencing delays in processing SIM card state changes (activation, deactivation). This may result in slower-than-usual performance when managing SIM states via the Particle Console or API. Our engineering team is actively investigating the root cause and working to resolve the issue as quickly as possible. We will provide updates as more information becomes available.
- monitoring Jul 08, 2025, 06:00 PM UTC
The performance of SIM card state changes has improved, and the system is now processing requests as expected. Our monitoring shows that operations such as activation and deactivation are functioning normally. We will continue to closely monitor the situation to ensure stability.
- resolved Jul 08, 2025, 08:48 PM UTC
This incident has been resolved.