Particle experienced a minor incident on May 29, 2025 affecting Management Console, lasting 14d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 29, 2025, 04:32 PM UTC
We’ve identified an issue affecting EtherSIM CDR data collection. The issue began on May 27 at 2:19 AM CST. This does not impact device connectivity or data flow—all EtherSIM devices remain online and fully operational. However, customers will experience a delay in usage data visibility within the Console and usage CSV exports. No usage data is lost; it will be backfilled once the issue is resolved. We are actively working to resolve the issue and will provide updates as progress is made.
- identified May 30, 2025, 10:31 PM UTC
The issue was identified, and the team applied a partial fix. We’re working with the vendor to resolve the issue and backfill data.
- resolved Jun 12, 2025, 05:57 PM UTC
EtherSIM CDR data collection is fully operational, all data affected by this incident was backfill. Usage data visibility within the Console and usage CSV exports is fully operational.