Particle experienced a major incident on August 18, 2025 affecting Cellular Connectivity and Ether SIM, lasting 3h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 18, 2025, 06:48 AM UTC
We have detected a degradation affecting Ethersim connectivity. The impact is most notable in the USA, but effects have also been observed in other regions worldwide. Our provider is currently investigating the issue.
- investigating Aug 18, 2025, 07:24 AM UTC
Our provider is continuing to investigate the issue with their downstream partner. In the meantime, we observe a gradual recovery as devices reattach using alternate routes. We continue to monitor the situation closely.
- identified Aug 18, 2025, 08:28 AM UTC
Data sessions continue to recover gradually. Our provider is working with their downstream partner to minimize impact and restore service as quickly as possible. We continue to monitor the issue closely.
- monitoring Aug 18, 2025, 09:16 AM UTC
A big part of the impacted devices has recovered by now. We will continue monitoring until full recovery is confirmed.
- resolved Aug 18, 2025, 10:24 AM UTC
The provider solved the issue, and the fleet recovered to values similar to before the outage