Particle Outage History

Particle has identified the issue as a network provider issue and escalated with maximum veracity. We are starting to see some signs of recovery, but this is a preliminary judgment.

We are monitoring a moderately paced but active recovery.

The recovery process has slowed, but our network partners assure us that all resources are being directed to accelerating the recovery process. We are continuing to escalate.

We are continuing to monitor the recovery process, which continues to be very slow. About 35% of impacted devices have recovered.

The vast majority of devices recovered around 10:00PM PDT, and we've seen two hours since of stable behavior. However, a small subset of impacted EtherSIM devices continue to struggle to connect.

Particle is observing a slowdown on SIM activation / deactivation routines impacting SIMs with the 89014 AT&T ICCID prefix. Only a subset of SIMs are impacted. The issue has been escalated to the provider who is working to institute a fix.

This delay is still ongoing. Activation and deactivation requests are going through, but over the course of several minutes and in some cases hours. We are escalating to the provider in question for a faster return on this fix.

Upon further escalation, we're downgrading the severity of the issue -- SIM activations/deactivations *are* going through, but their status is being inaccurately reflected at several levels upstream. We will leave this status page up overnight simply to point users to the most accurate state of the situation.

Particle has observed and received confirmation that there's an active service degradation, primarily affecting a subset of 2G/3G devices connecting via EtherSIM in Canada. The issue has been escalated to the provider in question.

The scope of this incident has been increased to include all 2G/3G devices using EtherSIM, though the geographic spread is somewhat uneven to North America. We have received confirmation that work to resolve service is ongoing.

This issue has been confirmed as a provider-side service degradation. There have been a few spurts of recovery but the issue is not resolved. Active work is under way on the provider side to restore service.

Particle has identified that devices connecting via AT&T in the US or it's roaming partners in Canada are affected. Devices with an alternative carrier have reconnected.

Affected SKUs are: -Electron 2G (G350) -Electron 3G (U260/ U270) -E Series 2G/3G (E310) The provider is currently investigating the incident.

Particle team identified small numbers of devices drop offline in other countries, some of these countries are: US, CA, GB, NL, DE, NZ, FR, PL, BE, NO, AU, BR, CH, JP

The issue was identified, the cellular partner is working to solve this.

Work by our cellular partners is ongoing to restore connectivity. Some devices have shown recovery.

The issue has been isolated to a specific cellular provider. Early signs of recovery has been observed.

This appears to be a data reporting issue, not a genuine outage -- we are assessing any impact.

Particle is again seeing an outage related to Optus-connected WiFi devices in Oceania. This outage has a different profile than last weeks, which was a total outage -- this outage appears more partial with long reconnect times but ultimate reconnections. We are observing a general trend toward recovery. This is not a Particle outage, but rather another Optus WiFi outage in Oceania.

Particle received confirmation of an outage from our cellular partners. The issue is receiving the highest levels of attention and we will continue to update as more information becomes available.

We have identified the issue and are urgently working to deploy a change.

Particle has identified a situation where data sessions on EtherSIM may be restarted unexpectedly, leading to a disruption of normal device behaviour (under certain conditions). We are working with our cellular partners to better understand and address the situation.