Particle experienced a minor incident on October 9, 2025 affecting Cellular Connectivity and Ether SIM, lasting 10h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 09, 2025, 03:45 PM UTC
Particle is investigating elevated levels of cellular rejections for devices connected on EtherSIM.
- identified Oct 09, 2025, 03:58 PM UTC
Our cellular partners have confirmed an outage on their end, and are working to restore connectivity. A subset of devices connected via EtherSIM is affected. We will provide more information as soon as it becomes available.
- identified Oct 09, 2025, 05:54 PM UTC
The situation has stabilised, but apart from a small batch of devices, recovery is not yet underway. We continue to work with our partners to understand the outage, and will provide an ETA to full recovery as soon as it's available.
- monitoring Oct 09, 2025, 08:32 PM UTC
We have observed strong signs of recovery and expect devices to reconnect soon.
- monitoring Oct 09, 2025, 10:06 PM UTC
Recovery is still underway.
- monitoring Oct 09, 2025, 11:35 PM UTC
Device recovery continues. Recovery is at 80% pre-outage levels.
- monitoring Oct 10, 2025, 12:35 AM UTC
The number of online devices is now within our daily baseline; we expect devices to have recovered and are waiting for confirmation from our partners that the problem is resolved.
- resolved Oct 10, 2025, 01:56 AM UTC
Online devices count and behavior match our daily numbers.