Particle experienced a major incident on June 23, 2025 affecting Cellular Connectivity, lasting 2h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Cellular Connectivity
Update timeline
- investigating Jun 23, 2025, 08:44 PM UTC
Particle is investigating reports of devices going offline in Canada. More information to follow.
- identified Jun 23, 2025, 09:07 PM UTC
All signs point to an issue isolated to the Rogers network, with devices capable of connecting to other carriers unaffected. The Particle infrastructure is operating as expected.
- monitoring Jun 23, 2025, 09:39 PM UTC
We’re seeing positive signs of recovery across the fleet. We'll continue to monitor closely over the next few hours until full restoration is achieved.
- resolved Jun 23, 2025, 11:06 PM UTC
Fleet connectivity levels have returned to values consistent with those before the incident. The issue appears to be resolved at this time.